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Submitting Requests (Step-by-Step)

Quick Summary

Requests are the core of how you work with Thrivepix. Learn how to create clear, effective requests that get completed quickly and accurately.

What You'll Learn

  • What is a request
  • How to create a request step-by-step
  • Request title and description best practices
  • Adding attachments and references
  • Setting priorities
  • Examples of good vs bad requests

What is a Request?

A request is a specific task or piece of work you want completed. Each request should be focused on one deliverable or goal.

Request Examples:

  • "Create a landing page for our new product launch"
  • "Fix the mobile menu navigation bug"
  • "Update homepage hero section with new copy and images"
  • "Design a contact form with email notifications"
  • "Optimize website speed and performance"

Creating a Request: Step-by-Step

Step 1: Click "New Request"

  • From your dashboard, click the "New Request" button
  • Or go to Projects → Select Project → Click "New Request"
  • The request form will open

Step 2: Select a Project (Optional)

  • Choose which project this request belongs to
  • Or select "No Project" if it's standalone
  • You can create a new project from here too

Step 3: Write a Clear Title

Good Title Examples:

  • ✅ "Create pricing page with 3-tier plan comparison"
  • ✅ "Fix broken contact form on /contact page"
  • ✅ "Update homepage hero image and headline copy"
  • ✅ "Design Figma mockup for new about page"

Bad Title Examples:

  • ❌ "Website update" (too vague)
  • ❌ "Fix stuff" (not specific)
  • ❌ "Help needed" (no context)
  • ❌ "Urgent!!!" (not descriptive)

Title Best Practices:

  • Be specific about what you want
  • Include the page or section name
  • Use action verbs (Create, Fix, Update, Design)
  • Keep it under 10 words
  • Don't use ALL CAPS

Step 4: Write a Detailed Description

This is where you explain exactly what you need. The more details, the better!

What to Include:

  • Goal: What you want to achieve
  • Current State: What exists now (if updating)
  • Desired Outcome: What it should look like when done
  • Specific Requirements: Colors, sizes, functionality, etc.
  • Examples: Links to reference websites or designs
  • Content: Copy, images, or text to use
  • Technical Details: Platform, page builder, specific tools

Good Description Example:

"Create a new pricing page for our SaaS product with 3 pricing tiers: Basic ($29/mo), Pro ($79/mo), and Enterprise (custom). Each tier should show:

  • Monthly price
  • List of features (I'll provide the list)
  • CTA button linking to /checkout
  • Comparison table showing all features across tiers

Design should match our existing brand (blue #0066CC, clean and modern). Reference: https://stripe.com/pricing for layout inspiration.

Platform: WordPress with Elementor. Page should be mobile responsive."

Bad Description Example:

"Need a pricing page. Make it look good."

❌ Too vague, no details, no requirements, no examples

Step 5: Add Attachments

Upload any files that will help us complete your request:

  • Images: Photos, logos, graphics to use
  • Documents: Copy, content, specifications
  • Design Files: Figma links, PSD files, mockups
  • Screenshots: Show what needs to be fixed or changed
  • Reference Files: Examples of what you want

Supported File Types:

  • Images: JPG, PNG, GIF, SVG, WebP
  • Documents: PDF, DOC, DOCX, TXT
  • Design: PSD, AI, SKETCH, FIG (Figma links)
  • Code: ZIP, HTML, CSS, JS
  • Other: XLS, CSV, JSON

File Size Limits:

  • Individual files: Up to 10MB each
  • Total per request: Up to 50MB
  • For larger files, use Google Drive, Dropbox, or WeTransfer links

Step 6: Add Reference Links

Include links to:

  • Your Website: The page you want updated
  • Reference Websites: Examples of what you like
  • Design Inspiration: Dribbble, Behance, Awwwards
  • Figma Files: Design mockups or prototypes
  • Documentation: Technical specs or requirements

How to Add Links:

  • Paste URLs directly in the description
  • Use the "Add Link" button if available
  • Label each link clearly (e.g., "Reference: https://example.com")

Step 7: Set Priority (Optional)

If you have multiple requests in queue:

  • High Priority: Urgent, needs to be done first
  • Normal Priority: Standard turnaround
  • Low Priority: Can wait, do when available

Note: Priority only affects order within your queue. All requests get the same quality and attention.

Step 8: Review and Submit

  • Review your request for clarity
  • Check that all files are attached
  • Verify links work
  • Click "Submit Request"

Request Templates for Common Tasks

Template 1: Landing Page Creation

Title: Create landing page for [Product/Service Name]

Description:

"Create a new landing page for [product name] with the following sections:

  • Hero section with headline, subheadline, and CTA button
  • Features section (3-4 key features)
  • Benefits section
  • Testimonials (I'll provide quotes)
  • Pricing/CTA section
  • Footer

Design should be [modern/clean/bold] and match our brand colors [provide colors]. Mobile responsive required.

Platform: [WordPress/Webflow/Shopify]

Reference: [link to example]

Content: [attach document or provide in description]"

Template 2: Bug Fix

Title: Fix [specific bug] on [page name]

Description:

"There's a bug on [page URL] where [describe the problem].

Steps to reproduce:

  1. [Step 1]
  2. [Step 2]
  3. [Step 3]

Expected behavior: [What should happen]

Actual behavior: [What actually happens]

Browser/Device: [Chrome on Windows, Safari on iPhone, etc.]

[Attach screenshot showing the bug]"

Template 3: Content Update

Title: Update [section name] on [page name]

Description:

"Please update the [section name] on [page URL] with the following changes:

Current content: [What's there now]

New content: [What it should say]

Images: [Attach new images or provide links]

Additional changes: [Any other updates needed]

Platform: [WordPress/Webflow/etc.]"

Template 4: Design Request

Title: Design [what you need] in Figma

Description:

"Please design [what you need] in Figma with the following requirements:

Purpose: [What it's for]

Dimensions: [Desktop: 1920x1080, Mobile: 375x812, etc.]

Brand Colors: [Hex codes]

Fonts: [Font names]

Style: [Modern, minimalist, bold, etc.]

Must Include:

  • [Element 1]
  • [Element 2]
  • [Element 3]

Reference: [Links to inspiration]"

Good vs Bad Request Examples

Example 1: Homepage Update

❌ Bad Request:

Title: "Fix homepage"
Description: "Homepage needs work. Make it better."

✅ Good Request:

Title: "Update homepage hero section with new headline and CTA"
Description: "Please update the hero section on https://mysite.com with:

  • New headline: 'Transform Your Business with AI'
  • New subheadline: 'Automate workflows and boost productivity by 10x'
  • CTA button text: 'Start Free Trial' (link to /signup)
  • Replace hero image with attached photo

Keep the same layout and styling. Platform: WordPress with Elementor."

Example 2: Bug Fix

❌ Bad Request:

Title: "Something's broken"
Description: "The website isn't working right."

✅ Good Request:

Title: "Fix broken contact form submission on /contact page"
Description: "The contact form on https://mysite.com/contact isn't sending emails when submitted.

Steps to reproduce:

  1. Go to /contact page
  2. Fill out all fields
  3. Click 'Send Message'
  4. Form shows success message but no email is received

Expected: Email should be sent to info@mysite.com
Actual: No email received

Platform: WordPress with Contact Form 7
[Screenshot attached showing the form]"

After Submitting Your Request

What Happens Next:

  1. Request Queued: Your request enters the queue
  2. PM Review: Your project manager reviews it (within 24 hours)
  3. Clarification: PM may ask questions if anything is unclear
  4. Work Starts: Developer/designer begins work
  5. Progress Updates: You'll receive updates as work progresses
  6. Delivery: Completed work is delivered for your review
  7. Revisions: Request changes if needed (unlimited)
  8. Completion: Mark as complete when satisfied

Common Questions

Q: How detailed should my request be?
A: The more details, the better! Clear requests get completed faster and more accurately.

Q: Can I edit a request after submitting?
A: Yes, you can edit requests that haven't started yet. For active requests, add a comment with changes.

Q: What if I forget to attach a file?
A: You can add files via comments after submitting the request.

Q: Can I submit multiple requests at once?
A: Yes! Submit as many as you want. They'll be worked on based on your plan (1 or 2 at a time).

Q: What if my request is too complex?
A: Break it into smaller requests. This actually works better and gets faster results.

Need More Help?

Contact your project manager or email support@thrivepix.com