Categories

Request Turnaround Time

Quick Summary

Most requests are completed in 24-72 hours. Learn what affects turnaround time, how to check request status, and set realistic expectations for your projects.

What You'll Learn

  • Average turnaround times
  • Factors affecting completion speed
  • Complexity considerations
  • How to check request status
  • Setting realistic expectations

Average Turnaround Times

Our average turnaround time is 24-72 hours per request, but this varies based on complexity.

Turnaround by Request Type

Simple Requests (24 hours or less):

  • Text or content updates
  • Image replacements
  • Color or font changes
  • Button text or link updates
  • Simple CSS adjustments
  • Minor bug fixes

Medium Requests (24-48 hours):

  • Single page creation
  • Form integration
  • Section redesigns
  • Multiple content updates
  • Layout adjustments
  • Plugin configuration

Complex Requests (48-72 hours):

  • Multi-page websites
  • Custom functionality
  • E-commerce setup
  • Complex integrations
  • Full page redesigns
  • Performance optimization

Very Complex Requests (3-5 days):

  • Complete website builds
  • Custom web applications
  • Complex e-commerce stores
  • Advanced custom features
  • Large-scale migrations

Factors Affecting Turnaround Time

1. Request Complexity

Simple:

  • Clear requirements
  • Single task or change
  • No dependencies
  • Standard functionality

Complex:

  • Multiple components
  • Custom development needed
  • Third-party integrations
  • Requires research or testing

2. Clarity of Requirements

Clear Request = Faster Completion:

  • Detailed description
  • Specific requirements
  • Examples provided
  • All files attached
  • No back-and-forth needed

Unclear Request = Slower Completion:

  • Vague description
  • Missing information
  • No examples
  • Requires clarification
  • Multiple rounds of questions

3. File and Asset Availability

Faster when you provide:

  • All images and graphics
  • Final copy and content
  • Brand guidelines
  • Access credentials
  • Design mockups

Slower when we wait for:

  • Client approval
  • Missing assets
  • Content from you
  • Third-party access

4. Technical Dependencies

May take longer if:

  • Requires third-party API setup
  • Needs hosting provider access
  • Depends on external services
  • Requires DNS changes (24-48 hour propagation)
  • Needs SSL certificate setup

5. Platform and Tools

Faster platforms:

  • WordPress with popular page builders
  • Webflow
  • Shopify
  • Standard HTML/CSS

May take longer:

  • Custom platforms
  • Legacy systems
  • Unfamiliar tools
  • Complex tech stacks

6. Your Plan Type

Core Plan:

  • 1 request at a time
  • Sequential completion
  • Total project time = sum of all requests

Pro Plan:

  • 2 requests simultaneously
  • Parallel completion
  • Total project time = roughly half of Core

Request Complexity Examples

Simple Request Example (24 hours)

Request: "Update homepage headline from 'Welcome' to 'Transform Your Business' and change button color from blue to green."

Why it's fast:

  • Two simple changes
  • Clear instructions
  • No design work needed
  • Quick to implement

Medium Request Example (48 hours)

Request: "Create a contact form with name, email, phone, message fields. Send submissions to info@company.com. Add to /contact page."

Why it takes longer:

  • Form creation and styling
  • Email integration setup
  • Testing required
  • Responsive design

Complex Request Example (72 hours)

Request: "Redesign the entire homepage with new layout, hero section, features section, testimonials, and CTA. Match the style of [reference site]. Mobile responsive."

Why it takes longer:

  • Multiple sections
  • Design work required
  • Layout restructuring
  • Extensive testing
  • Multiple device optimization

Checking Request Status

Method 1: Dashboard

  • Log into portal.thrivepix.com
  • See active requests on homepage
  • View progress percentage
  • Check estimated completion

Method 2: Requests Page

  • Click "Requests" in sidebar
  • Find your request
  • See detailed status
  • View activity timeline

Method 3: Email Notifications

  • Receive updates automatically
  • Status changes
  • Completion notifications
  • Review requests

Status Updates You'll Receive

  • "Request Received" - We got your request
  • "In Queue" - Waiting to start
  • "Started" - Work has begun
  • "In Progress" - Actively working (may include % complete)
  • "In Review" - Ready for your review
  • "Revision Requested" - Making changes you requested
  • "Completed" - Finished and approved

Setting Realistic Expectations

What to Expect

✅ Realistic:

  • Simple updates: Same day or next day
  • Landing page: 2-3 days
  • Multi-page website: 1-2 weeks (broken into requests)
  • Complex features: 3-5 days
  • Revisions: 24-48 hours

❌ Unrealistic:

  • Complete website in 24 hours
  • Complex custom app in 2 days
  • Major redesign overnight
  • Instant turnaround on complex work

How to Get Faster Results

  1. Be Specific - Clear requests = faster completion
  2. Provide Everything Upfront - All files, content, access
  3. Break Down Large Projects - Smaller requests complete faster
  4. Respond Quickly - Fast responses to questions speed things up
  5. Upgrade to Pro - Work on 2 requests simultaneously

When Requests Take Longer

Sometimes requests take longer than average. Common reasons:

  • Scope Expansion: Request grew beyond original description
  • Technical Issues: Unexpected platform limitations
  • Missing Information: Waiting for your response
  • Dependencies: Waiting on third-party services
  • Complexity Underestimated: More complex than initially assessed

What we do:

  • Notify you of delays
  • Explain the reason
  • Provide new estimated completion
  • Keep you updated on progress

Expediting Urgent Requests

Need something done urgently?

  1. Mark as High Priority - Moves to top of queue
  2. Add "URGENT" Note - In request description
  3. Message Your PM - Explain the urgency
  4. Provide All Details - No back-and-forth delays
  5. Be Available - For quick questions

Note: While we prioritize urgent requests, turnaround still depends on complexity. A complex request can't be completed in 2 hours just because it's urgent.

Turnaround Time Comparison

Thrivepix vs Alternatives

Thrivepix:

  • Average: 24-72 hours
  • Simple requests: Same day
  • Predictable timeline
  • No waiting for availability

Freelancers:

  • Average: 3-7 days (if available)
  • Often booked weeks out
  • Unpredictable timeline
  • May disappear mid-project

Agencies:

  • Average: 1-2 weeks
  • Proposal process: 3-7 days
  • Contract negotiation: 3-5 days
  • Then actual work begins

In-House:

  • Depends on workload
  • May be immediate or weeks
  • Other priorities compete
  • Meetings and overhead

Tracking Multiple Requests

If you have multiple requests in progress:

  • Dashboard View: See all active requests
  • Progress Bars: Visual completion status
  • Estimated Completion: For each request
  • Activity Feed: Latest updates across all requests

Pro Plan Advantage:

  • 2 requests active = faster overall completion
  • Example: 10 requests = 5 days (vs 10 days on Core)

Common Questions

Q: Is 24-72 hours guaranteed?
A: It's our average, not a guarantee. Simple requests are often faster, complex ones may take longer.

Q: What if my request takes longer than 72 hours?
A: We'll notify you with an updated timeline and explanation.

Q: Can I get same-day turnaround?
A: For simple requests, yes! Complex requests need more time.

Q: How do I know if my request is simple or complex?
A: Your PM will assess and provide an estimated timeline after reviewing.

Q: Does turnaround time include revisions?
A: No, the 24-72 hours is for initial delivery. Revisions typically take 24-48 hours.

Q: What if I need something done in 24 hours?
A: Submit it, mark as urgent, and message your PM. We'll do our best, but it depends on complexity.

Need More Help?

Contact your project manager or email support@thrivepix.com