Quick Summary
Most requests are completed in 24-72 hours. Learn what affects turnaround time, how to check request status, and set realistic expectations for your projects.
What You'll Learn
- Average turnaround times
- Factors affecting completion speed
- Complexity considerations
- How to check request status
- Setting realistic expectations
Average Turnaround Times
Our average turnaround time is 24-72 hours per request, but this varies based on complexity.
Turnaround by Request Type
Simple Requests (24 hours or less):
- Text or content updates
- Image replacements
- Color or font changes
- Button text or link updates
- Simple CSS adjustments
- Minor bug fixes
Medium Requests (24-48 hours):
- Single page creation
- Form integration
- Section redesigns
- Multiple content updates
- Layout adjustments
- Plugin configuration
Complex Requests (48-72 hours):
- Multi-page websites
- Custom functionality
- E-commerce setup
- Complex integrations
- Full page redesigns
- Performance optimization
Very Complex Requests (3-5 days):
- Complete website builds
- Custom web applications
- Complex e-commerce stores
- Advanced custom features
- Large-scale migrations
Factors Affecting Turnaround Time
1. Request Complexity
Simple:
- Clear requirements
- Single task or change
- No dependencies
- Standard functionality
Complex:
- Multiple components
- Custom development needed
- Third-party integrations
- Requires research or testing
2. Clarity of Requirements
Clear Request = Faster Completion:
- Detailed description
- Specific requirements
- Examples provided
- All files attached
- No back-and-forth needed
Unclear Request = Slower Completion:
- Vague description
- Missing information
- No examples
- Requires clarification
- Multiple rounds of questions
3. File and Asset Availability
Faster when you provide:
- All images and graphics
- Final copy and content
- Brand guidelines
- Access credentials
- Design mockups
Slower when we wait for:
- Client approval
- Missing assets
- Content from you
- Third-party access
4. Technical Dependencies
May take longer if:
- Requires third-party API setup
- Needs hosting provider access
- Depends on external services
- Requires DNS changes (24-48 hour propagation)
- Needs SSL certificate setup
5. Platform and Tools
Faster platforms:
- WordPress with popular page builders
- Webflow
- Shopify
- Standard HTML/CSS
May take longer:
- Custom platforms
- Legacy systems
- Unfamiliar tools
- Complex tech stacks
6. Your Plan Type
Core Plan:
- 1 request at a time
- Sequential completion
- Total project time = sum of all requests
Pro Plan:
- 2 requests simultaneously
- Parallel completion
- Total project time = roughly half of Core
Request Complexity Examples
Simple Request Example (24 hours)
Request: "Update homepage headline from 'Welcome' to 'Transform Your Business' and change button color from blue to green."
Why it's fast:
- Two simple changes
- Clear instructions
- No design work needed
- Quick to implement
Medium Request Example (48 hours)
Request: "Create a contact form with name, email, phone, message fields. Send submissions to info@company.com. Add to /contact page."
Why it takes longer:
- Form creation and styling
- Email integration setup
- Testing required
- Responsive design
Complex Request Example (72 hours)
Request: "Redesign the entire homepage with new layout, hero section, features section, testimonials, and CTA. Match the style of [reference site]. Mobile responsive."
Why it takes longer:
- Multiple sections
- Design work required
- Layout restructuring
- Extensive testing
- Multiple device optimization
Checking Request Status
Method 1: Dashboard
- Log into portal.thrivepix.com
- See active requests on homepage
- View progress percentage
- Check estimated completion
Method 2: Requests Page
- Click "Requests" in sidebar
- Find your request
- See detailed status
- View activity timeline
Method 3: Email Notifications
- Receive updates automatically
- Status changes
- Completion notifications
- Review requests
Status Updates You'll Receive
- "Request Received" - We got your request
- "In Queue" - Waiting to start
- "Started" - Work has begun
- "In Progress" - Actively working (may include % complete)
- "In Review" - Ready for your review
- "Revision Requested" - Making changes you requested
- "Completed" - Finished and approved
Setting Realistic Expectations
What to Expect
✅ Realistic:
- Simple updates: Same day or next day
- Landing page: 2-3 days
- Multi-page website: 1-2 weeks (broken into requests)
- Complex features: 3-5 days
- Revisions: 24-48 hours
❌ Unrealistic:
- Complete website in 24 hours
- Complex custom app in 2 days
- Major redesign overnight
- Instant turnaround on complex work
How to Get Faster Results
- Be Specific - Clear requests = faster completion
- Provide Everything Upfront - All files, content, access
- Break Down Large Projects - Smaller requests complete faster
- Respond Quickly - Fast responses to questions speed things up
- Upgrade to Pro - Work on 2 requests simultaneously
When Requests Take Longer
Sometimes requests take longer than average. Common reasons:
- Scope Expansion: Request grew beyond original description
- Technical Issues: Unexpected platform limitations
- Missing Information: Waiting for your response
- Dependencies: Waiting on third-party services
- Complexity Underestimated: More complex than initially assessed
What we do:
- Notify you of delays
- Explain the reason
- Provide new estimated completion
- Keep you updated on progress
Expediting Urgent Requests
Need something done urgently?
- Mark as High Priority - Moves to top of queue
- Add "URGENT" Note - In request description
- Message Your PM - Explain the urgency
- Provide All Details - No back-and-forth delays
- Be Available - For quick questions
Note: While we prioritize urgent requests, turnaround still depends on complexity. A complex request can't be completed in 2 hours just because it's urgent.
Turnaround Time Comparison
Thrivepix vs Alternatives
Thrivepix:
- Average: 24-72 hours
- Simple requests: Same day
- Predictable timeline
- No waiting for availability
Freelancers:
- Average: 3-7 days (if available)
- Often booked weeks out
- Unpredictable timeline
- May disappear mid-project
Agencies:
- Average: 1-2 weeks
- Proposal process: 3-7 days
- Contract negotiation: 3-5 days
- Then actual work begins
In-House:
- Depends on workload
- May be immediate or weeks
- Other priorities compete
- Meetings and overhead
Tracking Multiple Requests
If you have multiple requests in progress:
- Dashboard View: See all active requests
- Progress Bars: Visual completion status
- Estimated Completion: For each request
- Activity Feed: Latest updates across all requests
Pro Plan Advantage:
- 2 requests active = faster overall completion
- Example: 10 requests = 5 days (vs 10 days on Core)
Common Questions
Q: Is 24-72 hours guaranteed?
A: It's our average, not a guarantee. Simple requests are often faster, complex ones may take longer.
Q: What if my request takes longer than 72 hours?
A: We'll notify you with an updated timeline and explanation.
Q: Can I get same-day turnaround?
A: For simple requests, yes! Complex requests need more time.
Q: How do I know if my request is simple or complex?
A: Your PM will assess and provide an estimated timeline after reviewing.
Q: Does turnaround time include revisions?
A: No, the 24-72 hours is for initial delivery. Revisions typically take 24-48 hours.
Q: What if I need something done in 24 hours?
A: Submit it, mark as urgent, and message your PM. We'll do our best, but it depends on complexity.
Need More Help?
Contact your project manager or email support@thrivepix.com