Quick Summary

Effective communication is key to getting great results. Learn how to comment on requests, message your project manager, attach files, and request revisions.

What You'll Learn

• Commenting on requests
• Messaging your project manager
• Attaching additional files
• Requesting revisions
• Email notifications and settings

Why Communication Matters

Clear communication ensures:

• Faster completion times
• Accurate results that match your vision
• Fewer revisions needed
• Better understanding of your needs
• Stronger working relationship with your team

Commenting on Requests

Comments are the primary way to communicate about a specific request.

How to Add a Comment

1. Go to your request
2. Scroll to the comments section
3. Type your message in the comment box
4. Click "Post Comment" or "Send"

When to Use Comments

• Provide Additional Information: Add details you forgot in the original request
• Answer Questions: Respond to questions from your PM or developer
• Share Updates: Provide new information or changes
• Give Feedback: Comment on work in progress
• Request Clarification: Ask questions about the work

Comment Best Practices

✅ Good Comments:

• "The button should link to /pricing instead of /checkout"
• "Here's the final copy for the hero section: [paste copy]"
• "Looks great! Can you make the logo 20% larger?"
• "I've uploaded the new images to the Files section"

❌ Poor Comments:

• "Change it" (not specific)
• "I don't like it" (no actionable feedback)
• "???" (unclear what you're asking)

Comment Features

• Mentions: Tag team members with @name
• Attachments: Add files directly to comments
• Formatting: Use bold, italic, lists (if available)
• Edit/Delete: Edit or delete your own comments
• Timestamps: See when each comment was posted

Messaging Your Project Manager

Your project manager (PM) is your main point of contact at Thrivepix.

How to Message Your PM

Method 1: From Dashboard

1. Click "Messages" or "Contact PM" button
2. Type your message
3. Click "Send"

Method 2: From Request

1. Open any request
2. Click "Message PM" button
3. Message will include request context

Method 3: Direct Message

1. Go to Team section
2. Find your PM
3. Click "Send Message"

When to Message Your PM

• Urgent Matters: Something needs immediate attention
• General Questions: Questions not specific to one request
• Priority Changes: Need to reorder queue urgently
• Account Issues: Problems with your account or billing
• Feedback: General feedback about service
• New Projects: Discuss upcoming projects

PM Response Times

• Urgent messages: Within 2-4 hours
• Normal messages: Within 24 hours
• Weekends: Response on next business day
• After hours: Response next business day

Message Best Practices

Be Clear and Specific:

• State your question or issue clearly
• Provide context if needed
• Include relevant request numbers
• Specify if urgent

Good Message Example:

"Hi [PM Name], I need to prioritize Request #123 (Homepage Update) because we have a client presentation tomorrow. Can you move it to the top of the queue? Thanks!"

Poor Message Example:

"Need help ASAP!!!" (No context, unclear what help is needed)

Attaching Additional Files

Sometimes you need to add files after submitting a request.

How to Attach Files

Method 1: Via Comments

1. Go to the request
2. Add a comment
3. Click the attachment icon
4. Select files to upload
5. Post comment with files

Method 2: Via Files Section

1. Go to request details
2. Click "Files" tab
3. Click "Upload Files"
4. Select files
5. Files are added to request

Method 3: Via Message

1. Message your PM
2. Attach files to message
3. PM will add them to the request

What Files to Attach

• Images: Photos, graphics, logos you forgot
• Documents: Updated copy, specifications
• Design Files: New mockups or references
• Content: Text files, spreadsheets
• Examples: Screenshots of what you want

File Attachment Tips

• Name files clearly (e.g., "hero-image-final.jpg" not "IMG_1234.jpg")
• Compress large files before uploading
• Use cloud storage links for very large files
• Mention in comment what the files are for
• Organize files in folders if possible

Requesting Revisions

Every request includes unlimited revisions until you're satisfied.

How to Request a Revision

Step 1: Review the Delivered Work

• Check all deliverables thoroughly
• Test functionality if applicable
• View on different devices (desktop, mobile)
• Compare to your original requirements

Step 2: Document Changes Needed

• Make a list of all changes
• Be specific about each change
• Include screenshots if helpful
• Prioritize changes (must-have vs nice-to-have)

Step 3: Submit Revision Request

Method A: Click "Request Revision" Button

1. Go to the completed request
2. Click "Request Revision"
3. List all changes needed
4. Attach reference files if needed
5. Submit

Method B: Add Comment

1. Add a comment to the request
2. List all changes clearly
3. Tag your PM or developer
4. Request status updates to "Revision Requested"

Writing Effective Revision Requests

✅ Good Revision Request:

"Thanks for the landing page! Here are the changes needed:

1. Change headline from 'Welcome' to 'Transform Your Business'
2. Increase hero image size by 30%
3. Move CTA button to the right side
4. Change button color from blue (#0066CC) to green (#00AA00)
5. Fix mobile menu - it's not closing on iPhone (screenshot attached)

Everything else looks perfect!"

❌ Poor Revision Request:

"This isn't what I wanted. Please fix it."

(Not specific, no actionable feedback)

Revision Turnaround Time

• Simple revisions: 24 hours or less
• Medium revisions: 24-48 hours
• Complex revisions: 48-72 hours

Unlimited Revisions Policy

• Request as many revisions as needed
• No extra charges
• We revise until you're 100% satisfied
• Each revision is treated with same priority

Email Notifications

Stay updated on your requests via email notifications.

What Triggers Notifications

• Request Status Changes: Queued → Active → In Review → Completed
• New Comments: When PM or developer comments
• Work Completed: When request is ready for review
• Revision Completed: When changes are done
• Questions: When team needs clarification
• Urgent Updates: Important messages from your PM

Notification Settings

Customize your notifications:

1. Go to Settings → Notifications
2. Choose notification preferences
3. Select email frequency
4. Save changes

Notification Options:

• Instant: Email for every update (recommended)
• Daily Digest: One email per day with all updates
• Weekly Summary: Weekly recap of activity
• Off: No email notifications (not recommended)

Notification Types:

• Request status updates (on/off)
• New comments (on/off)
• Completed work (on/off)
• Team messages (on/off)
• Billing notifications (on/off)

Communication Response Times

Your Response Time

Faster responses = faster completion:

• Questions from team: Respond within 24 hours
• Revision reviews: Review within 48 hours
• Approval requests: Approve/reject within 24 hours
• Urgent matters: Respond ASAP

Team Response Time

What to expect from us:

• Comments: Response within 24 hours
• Questions: Answered within 24 hours
• Urgent messages: Response within 2-4 hours
• Revision requests: Started within 24 hours

Communication Channels Summary

Communication Tips for Success

1. Be Proactive

• Don't wait for team to ask questions
• Provide all information upfront
• Anticipate what might be needed
• Share relevant context

2. Be Specific

• Use exact measurements ("20px" not "a little bigger")
• Provide color codes (#0066CC not "blue")
• Include URLs and page names
• Reference specific elements

3. Be Responsive

• Check notifications daily
• Respond to questions quickly
• Review completed work promptly
• Keep communication flowing

4. Be Respectful

• Use polite, professional language
• Say please and thank you
• Acknowledge good work
• Be patient with revisions

5. Be Clear

• One topic per message
• Use bullet points for lists
• Number steps in order
• Avoid ambiguous language

Common Communication Scenarios

Scenario 1: Work Doesn't Match Expectations

❌ Poor Response:
"This is wrong. Do it again."

✅ Good Response:
"Thanks for the work! The layout is great, but I need a few changes to match my vision:

1. The headline should be centered, not left-aligned
2. Use the attached logo instead of the current one
3. Change the background color to match our brand (#F5F5F5)

Everything else looks perfect!"

Scenario 2: Urgent Change Needed

❌ Poor Response:
"URGENT!!!!! FIX NOW!!!!"

✅ Good Response:
"Hi [PM Name], we have an urgent issue. The contact form on /contact is broken and we're losing leads. Can you prioritize fixing this today? I'm available for any questions. Thanks!"

Scenario 3: Unclear About Next Steps

❌ Poor Response:
"What now?"

✅ Good Response:
"Hi, I've reviewed the homepage design. It looks great! What are the next steps? Should I approve it so you can move to the next request, or do you need anything else from me?"

Common Questions

Q: Can I call or video chat with my PM?
A: We primarily use text-based communication for efficiency and documentation. For complex discussions, we can arrange a call.

Q: How do I know if my message was received?
A: You'll see a "delivered" or "read" indicator, and you'll get a response within 24 hours.

Q: Can I communicate directly with the developer?
A: Your PM coordinates with developers. All communication goes through your PM for consistency.

Q: What if I don't get a response?
A: If no response within 24 hours, send a follow-up message or email support@thrivepix.com

Q: Can I request a different PM?
A: Yes, contact support@thrivepix.com if you'd like to work with a different PM.

Need More Help?

Contact your project manager or email support@thrivepix.com