Proper file management ensures smooth project workflow. Learn how to upload, organize, and download files effectively for your requests.
Method 1: During Request Creation
Method 2: Via Comments
Method 3: To Project Files
For files over 10MB, use cloud storage:
How to Share Cloud Links:
logo-primary-blue.svghomepage-hero-image.jpgpricing-page-copy-v2.pdfcontact-form-mockup.figIMG_1234.jpg (not descriptive)final final FINAL.pdf (confusing)Screen Shot 2026-01-14.png (not specific)untitled.psd (no context)Organize files by type or purpose:
Individual Files:
Multiple Files:
All Project Files:
Depending on request type:
Images:
Multiple Files:
For confidential files:
Recommended tools for file management:
Possible Causes:
Solutions:
Solutions:
Solutions:
Q: Can I upload files from my phone?
A: Yes! The platform works on mobile browsers. You can upload photos directly from your camera.
Q: What happens to files after project completion?
A: Files are stored indefinitely in your account. You can download them anytime.
Q: Can I delete files I uploaded by mistake?
A: Yes, you can delete files from the Files section. Or ask your PM to remove them.
Q: How long are files stored?
A: Files are stored as long as your account is active, plus 90 days after cancellation.
Q: Can I share files with team members?
A: Yes, all files in a project are accessible to team members assigned to that project.
Contact your project manager or email support@thrivepix.com