Quick Summary

Behind every request is a team of senior web developers and UI/UX designers. Learn about the team working on your projects and how they're matched to your needs.

What You'll Learn

• Who works on your requests
• Developer and designer expertise
• How team members are assigned
• Working with the same team member
• Requesting different team members

Your Development Team

Thrivepix has a team of senior specialists:

• Senior Web Developers - 5+ years experience
• UI/UX Designers - Professional design expertise
• Frontend Specialists - HTML, CSS, JavaScript experts
• Platform Experts - WordPress, Webflow, Shopify specialists
• Quality Assurance - Testing and review team

Team Member Roles

Senior Web Developers

What They Do:

• Build and customize websites
• Implement custom functionality
• Fix bugs and technical issues
• Optimize performance
• Integrate third-party services
• Write clean, maintainable code

Expertise Areas:

• WordPress (all page builders)
• Webflow
• Shopify
• HTML/CSS/JavaScript
• PHP, React, Vue.js
• Responsive design
• Performance optimization

UI/UX Designers

What They Do:

• Create visual designs
• Design user interfaces
• Build prototypes and mockups
• Ensure brand consistency
• Optimize user experience
• Create design systems

Tools They Use:

• Figma (primary)
• Adobe XD
• Sketch
• Adobe Photoshop
• Adobe Illustrator

How Team Members Are Assigned

Assignment Criteria

Your PM assigns team members based on:

1. Platform Expertise

• WordPress request → WordPress specialist
• Webflow request → Webflow expert
• Shopify request → Shopify specialist
• Design request → UI/UX designer

2. Request Complexity

• Simple requests → Any available developer
• Complex requests → Senior specialist
• Custom development → Advanced developer

3. Availability

• Team member with capacity
• Balanced workload distribution
• Fastest turnaround time

4. Previous Experience

• Team member who worked on your project before
• Familiar with your brand and style
• Understands your preferences

Assignment Process

1. Request enters queue
2. PM reviews request details
3. PM identifies required skills
4. PM assigns best-fit team member
5. Team member receives request
6. Work begins

Team Member Expertise

WordPress Specialists

Page Builders:

• Elementor experts
• Divi specialists
• Beaver Builder pros
• WPBakery experts
• Gutenberg specialists
• Oxygen builders
• Bricks experts

WordPress Skills:

• Theme customization
• Plugin integration
• WooCommerce setup
• Custom post types
• Performance optimization
• Security hardening

Webflow Specialists

• Webflow CMS experts
• Interactions and animations
• Responsive design
• E-commerce setup
• Custom code integration
• SEO optimization

Shopify Specialists

• Theme customization
• Liquid template editing
• App integration
• Checkout customization
• Product page optimization
• Store performance

Design Specialists

• UI design
• UX optimization
• Brand identity
• Wireframing
• Prototyping
• Design systems

Working with the Same Team Member

Benefits of Consistency

• Faster Turnaround: Team member knows your style
• Better Quality: Understands your standards
• Less Communication: Fewer clarification questions
• Brand Consistency: Maintains your brand guidelines
• Efficiency: No learning curve on each request

How to Request Same Team Member

1. Note the team member's name from completed request
2. Message your PM: "Can [Name] work on my next request?"
3. PM will assign them if available
4. If unavailable, PM will find next best option

When Same Team Member Isn't Available

• Team member on another project
• Team member on vacation
• Request requires different expertise
• Workload balancing needed

What Happens:

• PM assigns next best team member
• New team member reviews your previous work
• Maintains consistency with your brand
• PM ensures smooth transition

Requesting a Different Team Member

Valid Reasons to Request Change

• Work quality doesn't meet expectations
• Communication issues
• Repeated revisions needed
• Style doesn't match your vision
• Want to try different approach

How to Request Change

1. Message your PM privately
2. Explain the concern (optional but helpful)
3. PM assigns different team member
4. Fresh perspective on your work

Example Message:

"Hi [PM Name], I'd like to try working with a different developer on my next request. The work quality is good, but I'm looking for a different design approach. Thanks!"

What to Expect

• No questions asked - your preference matters
• New team member assigned immediately
• No impact on turnaround time
• PM ensures smooth transition

Team Communication

Direct Communication

Through Your PM:

• All communication goes through PM
• PM relays messages to team
• Ensures clear communication
• Maintains documentation

Why Not Direct:

• Prevents miscommunication
• PM coordinates multiple requests
• Maintains workflow efficiency
• Ensures accountability

Team Feedback

Team members appreciate:

• Clear Requirements: Detailed request descriptions
• Examples: Reference sites and designs
• Assets: All files provided upfront
• Feedback: Specific revision requests
• Appreciation: Acknowledgment of good work

Team Expertise by Request Type

Team Quality Standards

All Team Members Must:

• Have 5+ years professional experience
• Pass technical skills assessment
• Demonstrate portfolio of work
• Maintain quality standards
• Follow best practices
• Write clean, documented code
• Test work thoroughly
• Meet turnaround commitments

Ongoing Training

• Regular skills updates
• New platform training
• Best practices workshops
• Quality improvement sessions
• Peer code reviews

Team Availability

Coverage

• Business Hours: Full team available
• Weekends: Reduced team, urgent requests covered
• Holidays: Skeleton crew for critical issues
• Time Zones: Global team for 24/7 coverage

Workload Management

• Balanced distribution of requests
• No team member overloaded
• Quality maintained across all work
• Consistent turnaround times

Team Recognition

Acknowledging Good Work

When team does great work:

• Tell your PM you're happy
• Request same team member again
• Provide positive feedback
• Leave testimonial (if offered)

Example Feedback:

"The developer did an amazing job on the homepage redesign. Everything is perfect! Please have them work on my next request too."

Benefits of Positive Feedback

• Team members feel appreciated
• Motivates continued excellence
• Helps PM understand your preferences
• Builds stronger team relationships

Common Questions

Q: Can I meet my developer/designer?
A: We maintain a streamlined workflow through PMs, but we can arrange introductions for long-term clients.

Q: How many team members work on my requests?
A: Typically 1-2 team members, depending on request complexity and your plan.

Q: Can I request a specific team member by name?
A: Yes! If you've worked with someone before and liked their work, request them through your PM.

Q: What if I'm not happy with the team member's work?
A: Request revisions first. If still not satisfied, ask PM for a different team member.

Q: Do team members work remotely?
A: Yes, our team is distributed globally, allowing for diverse expertise and 24/7 coverage.

Need More Help?

Contact your project manager or email support@thrivepix.com