Quick Summary

Understanding the complete request workflow helps you know what to expect at each stage. From creating a request to final approval, here's exactly what happens and when.

What You'll Learn

• Complete request workflow
• What happens at each stage
• Who does what and when
• Expected timelines
• Your role in the process

Complete Request Workflow

Overview

Every request follows this path:

1. You create request
2. Request enters queue
3. PM reviews and assigns
4. Developer/designer works on it
5. Work is delivered
6. You review and approve (or request revisions)
7. Request completed

Average Timeline: 24-72 hours from start to completion

Step-by-Step Workflow

Step 1: Create Request

What You Do:

1. Click "New Request" in dashboard
2. Enter request title
3. Write detailed description
4. Attach files, links, references
5. Assign to project (optional)
6. Set priority
7. Submit request

What Happens:

• Request is created in system
• You receive confirmation
• Request enters your queue
• PM is notified

Timeline: Immediate

Your Role: Provide complete, clear information

Step 2: Request Enters Queue

What Happens:

• Request added to your queue
• Position based on priority and submission order
• Waits for available slot
• Status: Pending

Queue Rules:

• Core Plan: 1 request active at a time
• Pro Plan: 2 requests active at a time
• Other requests wait in queue

Timeline: Depends on queue position

Your Role: None, just wait. You can reorder queue if needed.

Step 3: PM Reviews Request

What Happens:

• Project manager reviews your request
• Checks for completeness
• Identifies required skills
• May ask clarifying questions
• Assigns to appropriate developer/designer

PM Checks:

• Is request clear and specific?
• Are all files and links provided?
• What platform/skills needed?
• Any special requirements?
• Estimated complexity?

Timeline: Within 24 hours of reaching front of queue

Your Role: Answer any questions promptly

Step 4: Assignment to Team Member

What Happens:

• PM assigns request to developer or designer
• Team member receives request details
• Team member reviews requirements
• May ask additional questions
• Begins work

Assignment Based On:

• Platform expertise (WordPress, Webflow, Shopify)
• Request type (development vs design)
• Complexity level
• Team member availability
• Previous work on your projects

Timeline: Same day as PM review

Your Role: None, work is starting

Step 5: Work In Progress

What Happens:

• Developer/designer actively working
• Building, designing, or fixing
• Testing functionality
• Ensuring quality
• Status: In Progress

During This Time:

• Team member may provide updates
• May ask clarifying questions
• May request additional files
• Work is being completed

Timeline: 24-72 hours average (varies by complexity)

Your Role: Respond quickly to any questions

Step 6: Internal Review

What Happens:

• Work completed by team member
• PM reviews the work
• Checks against requirements
• Tests functionality
• Ensures quality standards
• Status: Under Review

PM Checks:

• Does it match the request?
• Is functionality working?
• Is quality up to standard?
• Are all deliverables included?
• Ready for client review?

Timeline: 2-4 hours

Your Role: None, almost ready for you

Step 7: Delivery to You

What Happens:

• Work is delivered to you
• You receive notification
• Files/links available in dashboard
• PM adds delivery comment
• Status: Delivered / Awaiting Review

Notification Includes:

• Request is complete
• Link to view work
• Any special notes
• Instructions if needed

Timeline: Immediate notification

Your Role: Review the delivered work

Step 8: Your Review

What You Do:

1. Review the delivered work
2. Test functionality
3. Check on desktop and mobile
4. Compare to requirements
5. Decide: Approve or Request Revision

Review Checklist:

• ✅ Matches your requirements?
• ✅ Functionality works correctly?
• ✅ Looks good on all devices?
• ✅ No bugs or issues?
• ✅ Quality meets expectations?

Timeline: Review within 48 hours (recommended)

Your Role: Thorough review and decision

Step 9A: Approve (If Satisfied)

What You Do:

1. Click "Approve" button
2. Optionally leave feedback
3. Download final files if needed

What Happens:

• Request marked as Completed
• Next request in queue starts
• Files remain available
• Status: Completed

Timeline: Immediate

Your Role: Approve and move forward

Step 9B: Request Revision (If Changes Needed)

What You Do:

1. Click "Request Revision"
2. List all changes needed
3. Be specific about each change
4. Attach reference files if helpful
5. Submit revision request

What Happens:

• Request goes back to In Progress
• Same team member makes changes
• Changes completed
• Delivered again for review
• Status: Revision Requested → In Progress → Delivered

Timeline: 24-48 hours for revisions

Your Role: Provide clear, specific revision requests

Step 10: Completion

What Happens:

• Request fully completed
• Files archived and available
• Request moves to completed list
• Next request in queue starts automatically

Timeline: Permanent

Your Role: None, work is done!

Timeline Examples

Simple Request (Fast Track)

• Day 1, 9 AM: Submit request
• Day 1, 10 AM: PM reviews and assigns
• Day 1, 10 AM - 2 PM: Work completed
• Day 1, 3 PM: Delivered to you
• Day 1, 4 PM: You approve
• Total: Same day completion

Medium Request (Average)

• Day 1, 9 AM: Submit request
• Day 1, 2 PM: PM reviews and assigns
• Day 1-2: Work in progress
• Day 2, 3 PM: Delivered to you
• Day 2, 5 PM: You request revision
• Day 3, 2 PM: Revision delivered
• Day 3, 3 PM: You approve
• Total: 2-3 days

Complex Request (Longer)

• Day 1: Submit request
• Day 1: PM reviews, asks questions
• Day 1: You answer questions
• Day 1-3: Work in progress
• Day 3: Delivered to you
• Day 3: You request revisions
• Day 4-5: Revisions completed
• Day 5: Delivered again
• Day 5: You approve
• Total: 5 days

Your Role Throughout

Be Responsive

• Answer questions within 24 hours
• Provide requested files quickly
• Review delivered work promptly
• Faster responses = faster completion

Be Clear

• Provide detailed requirements upfront
• Include all necessary files
• Be specific in revision requests
• Clear communication speeds everything up

Be Available

• Check notifications daily
• Monitor request status
• Respond to PM messages
• Review work when delivered

Common Questions

Q: Can I speed up the workflow?
A: Yes! Provide complete information upfront, respond quickly to questions, and review work promptly.

Q: What if I need to add information after submitting?
A: Add a comment to the request or message your PM.

Q: Can I cancel a request mid-workflow?
A: Yes, anytime before completion.

Q: What if I don't respond to questions?
A: Request will be put on hold until you respond.

Q: How many revision rounds can I have?
A: Unlimited! We revise until you're satisfied.

Need More Help?

Contact your project manager or email support@thrivepix.com