Quick Summary

Requests move through different statuses from creation to completion. Understanding each status helps you know exactly where your work stands and what to expect next.

What You'll Learn

• All request statuses
• What each status means
• What's happening at each stage
• Expected duration
• Your action needed (if any)

Request Status Overview

Every request has a status that shows its current state in the workflow.

Status Categories

• Waiting: Pending, On Hold
• Active: In Progress, Under Review
• Action Needed: Delivered, Revision Requested
• Final: Completed, Cancelled

All Request Statuses

1. Pending

What It Means:
Request is in your queue, waiting to start.

What's Happening:

• Other requests being worked on first
• Waiting for available slot
• Queue position determines when it starts
• Core: 1 at a time, Pro: 2 at a time

Your Action:
None needed. Just wait your turn.

Duration:
Depends on queue position and plan type.

What You Can Do:

• Reorder queue priorities
• Change request priority
• Add more information via comments
• Cancel if no longer needed

2. In Progress

What It Means:
Request is actively being worked on.

What's Happening:

• Developer or designer is working
• Building, designing, or fixing
• Testing functionality
• Creating deliverables

Your Action:
Answer any questions promptly if asked.

Duration:
24-72 hours average (varies by complexity).

What You Can Do:

• Monitor progress
• Respond to questions quickly
• Provide additional files if requested
• Check for updates from team

3. Under Review

What It Means:
Work is completed and being reviewed internally.

What's Happening:

• Project manager reviewing work
• Quality check being performed
• Testing functionality
• Ensuring requirements met
• Preparing for delivery

Your Action:
None. Almost ready for you!

Duration:
2-4 hours typically.

What You Can Do:

• Wait for delivery
• Prepare to review work
• Get ready to test

4. Delivered / Awaiting Review

What It Means:
Work is completed and delivered to you for review.

What's Happening:

• Work is ready for your review
• Files available for download
• Waiting for your approval or revision request
• Team waiting for your feedback

Your Action:
Review the work and decide: Approve or Request Revision.

Duration:
Up to you! Recommend reviewing within 48 hours.

What You Can Do:

• Review work thoroughly
• Test functionality
• Check on multiple devices
• Approve if satisfied
• Request revision if changes needed

5. Revision Requested

What It Means:
You requested changes to the delivered work.

What's Happening:

• Team member making requested changes
• Revising based on your feedback
• Testing revised version
• Preparing to deliver again

Your Action:
Wait for revised version to be delivered.

Duration:
24-48 hours average for revisions.

What You Can Do:

• Wait for revised delivery
• Add clarifications if needed
• Provide additional references

6. Completed

What It Means:
Request is approved and finished.

What's Happening:

• Work is done and approved
• Files archived and available
• Request in completed history
• Next request in queue started

Your Action:
None. Work is complete!

Duration:
Permanent status.

What You Can Do:

• Download final files
• Reference for future requests
• Request reopening within 7 days if needed

7. On Hold

What It Means:
Request is paused, waiting for something from you.

What's Happening:

• Waiting for your response
• Waiting for files you need to provide
• Waiting for access credentials
• Waiting for clarification
• Cannot proceed without your input

Your Action:
Provide what's needed to resume work.

Duration:
Until you provide required information.

What You Can Do:

• Provide requested information
• Upload needed files
• Answer questions
• Give access credentials

8. Cancelled

What It Means:
Request was cancelled and won't be completed.

What's Happening:

• Request removed from queue
• No work being done
• Slot freed for next request

Your Action:
None.

Duration:
Permanent status.

What You Can Do:

• Submit new request if needed
• Reference cancelled request

Status Flow Diagram

Normal Flow:

Pending → In Progress → Under Review → Delivered → Completed

With Revisions:

Pending → In Progress → Under Review → Delivered → Revision Requested → In Progress → Delivered → Completed

With Hold:

Pending → In Progress → On Hold → In Progress → Under Review → Delivered → Completed

Cancelled:

Pending → Cancelled
OR
In Progress → Cancelled

Status Indicators

Visual Indicators

In your dashboard, statuses are color-coded:

• Gray: Pending (waiting)
• Blue: In Progress (active work)
• Yellow: Under Review (almost done)
• Orange: Delivered / Awaiting Review (needs your action)
• Purple: Revision Requested (changes being made)
• Green: Completed (done!)
• Red: On Hold (blocked)
• Dark Gray: Cancelled (not happening)

Status Notifications

You'll receive notifications when status changes to:

• In Progress (work started)
• Delivered (ready for review)
• Completed (approved)
• On Hold (needs your input)

Understanding Status Transitions

Automatic Transitions

These happen automatically:

• Pending → In Progress (when slot available)
• In Progress → Under Review (when work done)
• Under Review → Delivered (after PM review)

Your-Triggered Transitions

These require your action:

• Delivered → Completed (you approve)
• Delivered → Revision Requested (you request changes)
• Pending → Cancelled (you cancel)
• On Hold → In Progress (you provide info)

Team-Triggered Transitions

These are done by team:

• In Progress → On Hold (need your input)
• Revision Requested → In Progress (starting revisions)

Status Duration Expectations

Checking Request Status

Method 1: Dashboard

1. Log into portal.thrivepix.com
2. View all requests on dashboard
3. Status shown for each request
4. Color-coded for quick identification

Method 2: Request Details

1. Click on specific request
2. Status shown at top
3. Status history available
4. See all status changes

Method 3: Notifications

• Email notifications for status changes
• Dashboard notifications
• Real-time updates

Common Status Questions

Q: Why is my request stuck in Pending?
A: Other requests are being worked on first. Check your queue position and plan limits.

Q: How long should In Progress take?
A: 24-72 hours average, but varies by complexity.

Q: What if status doesn't change for days?
A: Message your PM to check on progress.

Q: Can I change status myself?
A: Only by approving, requesting revision, or cancelling. Other changes are automatic or by team.

Q: What does it mean if status goes backwards?
A: Usually means revisions requested or additional work needed.

Q: How do I know when to take action?
A: You'll receive notification when your action is needed (Delivered, On Hold).

Need More Help?

Contact your project manager or email support@thrivepix.com