Categories

Viewing Your Subscription Details

Quick Summary

Access your subscription details through the Customer Hub to view your current plan, billing date, and manage your account settings.

What You'll Learn

  • How to access Customer Hub
  • Login process with authentication code
  • Viewing current plan details
  • Checking next billing date
  • Understanding subscription status
  • What you can manage

Accessing Customer Hub

What is Customer Hub?

Customer Hub is your subscription management portal where you can:

  • View subscription details
  • Update payment information
  • Upgrade or downgrade plans
  • Pause or cancel subscription
  • Download invoices
  • Manage billing settings

Customer Hub URL

Direct Link: https://accounts.thrivepix.com/updateinfo/

From Dashboard:

  1. Log into portal.thrivepix.com
  2. Click your profile/avatar (top right)
  3. Select "Manage Subscription" or "Billing"
  4. Redirects to Customer Hub

Login Process

Authentication Code Method

Customer Hub uses secure authentication codes instead of passwords.

Step-by-Step Login:

  1. Go to https://accounts.thrivepix.com/updateinfo/
  2. Enter your email address (the one used for subscription)
  3. Click "Send Authentication Code"
  4. Check your email inbox
  5. Copy the 6-digit code from email
  6. Paste code into Customer Hub
  7. Click "Verify" or "Login"
  8. Access granted to your subscription

Authentication Code Details

  • Code Format: 6-digit number (e.g., 123456)
  • Validity: 15 minutes from sending
  • One-Time Use: Each code works once
  • Email Delivery: Usually instant (check spam if not received)

Troubleshooting Login

Code Not Received:

  • Check spam/junk folder
  • Wait 2-3 minutes (email may be delayed)
  • Verify email address is correct
  • Request new code

Code Expired:

  • Codes expire after 15 minutes
  • Request a new code
  • Use immediately after receiving

Code Not Working:

  • Ensure no extra spaces when pasting
  • Type code manually if copy/paste fails
  • Request new code if issues persist

Viewing Subscription Details

Current Plan Information

Once logged in, you'll see:

Plan Name:

  • Core Plan or Pro Plan
  • Monthly or Annual billing

Plan Features:

  • Active requests limit (1 for Core, 2 for Pro)
  • Unlimited requests in queue
  • All included features

Subscription Status:

  • Active: Subscription is current and working
  • Paused: Temporarily paused (shows resume date)
  • Cancelled: Cancelled (shows end date)
  • Past Due: Payment failed, needs attention

Billing Information

Next Billing Date:

  • Date of next charge
  • Amount to be charged
  • Payment method used

Billing Cycle:

  • Monthly: Billed every month on same date
  • Annual: Billed once per year

Current Period:

  • Start date of current billing period
  • End date of current billing period
  • Days remaining in period

Payment Method

  • Card type (Visa, Mastercard, etc.)
  • Last 4 digits of card
  • Expiration date
  • Billing address

What You Can Manage

Subscription Changes

  • Upgrade Plan: Core to Pro
  • Downgrade Plan: Pro to Core
  • Change Billing Cycle: Monthly to Annual (or vice versa)
  • Pause Subscription: 1, 2, or 3 months
  • Cancel Subscription: End subscription

Billing Management

  • Update Payment Method: Change credit card
  • Update Billing Address: Change address
  • View Invoices: Download past invoices
  • Payment History: See all past payments

Account Settings

  • Email Address: Update contact email
  • Company Information: Update company name
  • Tax Information: Add VAT/Tax ID

Understanding Your Dashboard

Overview Section

Top of Customer Hub shows:

  • Current plan name
  • Subscription status
  • Next billing date and amount
  • Quick action buttons

Navigation Menu

Left sidebar or top menu includes:

  • Overview: Main dashboard
  • Subscription: Plan details and changes
  • Billing: Payment method and invoices
  • Invoices: Download past invoices
  • Settings: Account settings

Quick Actions

Common actions available:

  • Update Payment Method
  • Upgrade Plan
  • Pause Subscription
  • Cancel Subscription
  • Download Latest Invoice

Subscription Status Meanings

Active

  • Meaning: Subscription is current and working
  • Access: Full access to platform
  • Billing: Next charge on scheduled date
  • Action: None needed

Paused

  • Meaning: Temporarily paused
  • Access: No access during pause
  • Billing: No charges during pause
  • Action: Will auto-resume on scheduled date

Cancelled

  • Meaning: Subscription ended
  • Access: Until end of paid period
  • Billing: No future charges
  • Action: Can reactivate if desired

Past Due

  • Meaning: Payment failed
  • Access: May be limited
  • Billing: Needs payment update
  • Action: Update payment method immediately

Checking Billing History

Payment History

View all past payments:

  • Date of payment
  • Amount charged
  • Payment method used
  • Invoice number
  • Payment status (Paid, Failed, Refunded)

Upcoming Charges

  • Next billing date
  • Amount to be charged
  • Payment method to be used
  • What the charge is for

Security and Privacy

Secure Access

  • Authentication code system (no passwords to remember)
  • Codes expire after 15 minutes
  • One-time use codes
  • Email verification required

Payment Security

  • Powered by Stripe (industry-leading security)
  • PCI DSS compliant
  • Card details encrypted
  • Never stored on Thrivepix servers

Data Privacy

  • Only you can access your subscription
  • Secure HTTPS connection
  • No sharing of billing information
  • Compliant with privacy regulations

Mobile Access

Customer Hub on Mobile

  • Fully responsive design
  • Works on phones and tablets
  • Same features as desktop
  • Easy to navigate

Mobile Tips

  • Bookmark Customer Hub URL for quick access
  • Authentication code email opens easily on mobile
  • Copy/paste code from email app
  • All actions available on mobile

Common Tasks

Check Next Billing Date

  1. Log into Customer Hub
  2. View Overview section
  3. Next billing date shown prominently

Verify Current Plan

  1. Log into Customer Hub
  2. Check plan name at top
  3. View plan features listed

Download Latest Invoice

  1. Log into Customer Hub
  2. Go to Invoices section
  3. Click latest invoice
  4. Download PDF

Check Payment Method

  1. Log into Customer Hub
  2. Go to Billing section
  3. View payment method details
  4. Last 4 digits and expiration shown

Common Questions

Q: How often should I check my subscription details?
A: Check before billing date, after making changes, or when you need invoice.

Q: Can I access Customer Hub from the main dashboard?
A: Yes, click your profile and select "Manage Subscription" or "Billing".

Q: Is my billing information secure?
A: Yes, powered by Stripe with bank-level encryption and PCI DSS compliance.

Q: Can I view subscription details without logging in?
A: No, authentication code required for security.

Q: What if I can't access Customer Hub?
A: Email support@thrivepix.com for assistance.

Q: Can someone else access my subscription?
A: Only if they have access to your email (where authentication codes are sent).

Q: How long does authentication code last?
A: 15 minutes from when it's sent.

Need More Help?

Contact support@thrivepix.com or message your project manager