Quick Summary

Upgrade from Core to Pro anytime to work on 2 requests simultaneously instead of 1. Upgrading is instant with prorated billing for the remaining days in your billing cycle.

What You'll Learn

• When to upgrade to Pro
• Step-by-step upgrade process
• Prorated billing explanation
• Immediate access to Pro features
• What changes after upgrade

When to Upgrade to Pro

Signs You Need Pro

• You have 4+ requests per month
• Your queue is backing up
• You need faster overall completion
• You manage multiple clients
• Time is critical for your business
• You want to maximize throughput

Core vs Pro Comparison

Pro Plan Benefits

• 2x Throughput: Complete twice as many requests in same time
• Faster Overall: Projects finish quicker
• Better for Agencies: Handle multiple clients simultaneously
• Flexibility: Work on different types of requests at once
• Priority Support: Faster response times

Step-by-Step Upgrade Process

Method 1: Via Customer Hub

1. Go to https://accounts.thrivepix.com/updateinfo/
2. Log in with authentication code
3. Click "Subscription" or "Plan" section
4. Find "Upgrade to Pro" button
5. Review upgrade details and pricing
6. Confirm upgrade
7. Prorated charge processed immediately
8. Instant access to Pro features

Method 2: Via Dashboard

1. Log into portal.thrivepix.com
2. Click profile/avatar (top right)
3. Select "Upgrade Plan"
4. Redirects to Customer Hub
5. Follow upgrade process

Method 3: Contact Support

1. Email support@thrivepix.com
2. Subject: "Upgrade to Pro Plan"
3. Support team processes upgrade
4. Confirmation email sent
5. Access granted within 1 hour

Prorated Billing Explained

How Prorated Billing Works

You only pay for the remaining days in your current billing cycle at the Pro rate.

Example Calculation:

• Current Plan: Core ($X/month)
• Upgrade To: Pro ($Y/month)
• Days Remaining: 15 days out of 30
• Prorated Charge: (Pro price - Core price) × (15/30)

Real Example:

• Core Plan: $500/month
• Pro Plan: $1000/month
• Days Remaining: 15 days
• Difference: $500
• Prorated Charge: $500 × (15/30) = $250
• You pay: $250 now
• Next full billing: $1000 on next billing date

What You're Charged

• Immediate Charge: Prorated difference for remaining days
• Next Billing: Full Pro plan price
• No Double Billing: You're not charged twice
• Fair Pricing: Only pay for what you use

Billing Timeline

Today (Upgrade Day):

• Prorated charge processed
• Instant access to Pro features
• Can start 2nd request immediately

Next Billing Date:

• Charged full Pro plan price
• Continues monthly at Pro rate
• Same billing date as before

Immediate Access to Pro Features

What Changes Instantly

Active Requests:

• Before: 1 request at a time
• After: 2 requests at a time
• Effect: Can submit 2nd request immediately

Queue Processing:

• Before: Requests processed one by one
• After: Two requests processed simultaneously
• Effect: Faster overall completion

Dashboard:

• Plan badge changes to "Pro"
• Queue shows 2 active slots
• Pro features unlocked

Using Pro Features Immediately

1. Upgrade completes
2. Refresh your dashboard
3. Submit 2nd request if you have one in queue
4. Both requests start immediately
5. Work proceeds on both simultaneously

What Changes After Upgrade

Immediate Changes

• ✅ Can work on 2 requests at once
• ✅ Plan badge shows "Pro"
• ✅ Prorated charge processed
• ✅ Access to Pro support

Next Billing Cycle

• Charged full Pro plan price
• Continues at Pro rate monthly
• Same billing date maintained

Your Workflow

Before (Core):

• Submit Request A → Completes → Submit Request B → Completes → Submit Request C
• Sequential processing

After (Pro):

• Submit Request A & B → Both complete → Submit Request C & D → Both complete
• Parallel processing
• 2x faster overall

Upgrade Scenarios

Scenario 1: Mid-Cycle Upgrade

Situation: You're 15 days into your billing cycle

What Happens:

1. Prorated charge for remaining 15 days
2. Instant Pro access
3. Next billing date unchanged
4. Full Pro price on next billing

Scenario 2: Beginning of Cycle

Situation: You just renewed yesterday

What Happens:

1. Prorated charge for almost full month
2. Charge close to full Pro price difference
3. Instant Pro access
4. Next billing in ~30 days

Scenario 3: End of Cycle

Situation: Only 3 days left in billing cycle

What Happens:

1. Small prorated charge for 3 days
2. Instant Pro access
3. Full Pro price in 3 days
4. Good timing for upgrade

Upgrade Confirmation

What You'll Receive

• Email Confirmation: Upgrade successful
• Receipt: For prorated charge
• Updated Invoice: Shows plan change
• Dashboard Update: Pro badge visible

Verifying Upgrade

1. Check email for confirmation
2. Log into dashboard
3. Verify "Pro" badge visible
4. Check active request slots (should show 2)
5. Submit 2nd request to test

After Upgrading

Maximizing Pro Plan

• Keep 2 requests in queue always
• As one completes, next starts automatically
• Prioritize your queue effectively
• Use both slots for different types of work

Example Strategy:

• Slot 1: Development work
• Slot 2: Design work
• Both progress simultaneously

Pro Plan Best Practices

• Submit requests in pairs when possible
• Balance complexity (1 complex + 1 simple)
• Keep queue filled with upcoming work
• Prioritize based on deadlines
• Communicate with PM about priorities

Upgrade Timing Tips

Best Time to Upgrade

• End of Billing Cycle: Minimal prorated charge
• When Queue Backs Up: Need faster throughput
• Before Busy Period: Prepare for high volume
• New Client Onboarding: Handle increased workload

Consider Upgrading If:

• Queue has 5+ pending requests
• Waiting too long for completions
• Managing multiple clients
• Time-sensitive projects
• Want to maximize value

Cost Considerations

Is Pro Worth It?

Calculate Your ROI:

• Core: 1 request at a time = ~10-15 requests/month
• Pro: 2 requests at a time = ~20-30 requests/month
• Double throughput for less than double price

Pro Makes Sense If:

• You use 15+ requests per month
• Time savings worth the cost
• Managing multiple clients
• Revenue depends on fast turnaround

Downgrade Option

• Can downgrade back to Core anytime
• Takes effect next billing cycle
• No penalty for downgrading
• Flexibility to adjust as needed

Common Questions

Q: Can I upgrade anytime?
A: Yes! Upgrade anytime during your billing cycle.

Q: Is the upgrade instant?
A: Yes, access to Pro features is immediate after upgrade.

Q: How much will I be charged?
A: Prorated amount for remaining days in current cycle.

Q: Will my billing date change?
A: No, your billing date stays the same.

Q: Can I downgrade later?
A: Yes, you can downgrade to Core anytime (takes effect next billing cycle).

Q: What if I upgrade by mistake?
A: Contact support@thrivepix.com immediately for assistance.

Q: Do I get refund for unused Core days?
A: The prorated charge accounts for the difference, so you're not double-charged.

Need More Help?

Contact support@thrivepix.com or message your project manager