Categories

Downgrading Your Plan (Pro to Core)

Quick Summary

Downgrade from Pro to Core anytime if you need to reduce costs or don't need 2 simultaneous requests. Downgrade takes effect at the end of your current billing cycle.

What You'll Learn

  • How to downgrade to Core
  • When changes take effect
  • What happens to active requests
  • Billing adjustments
  • Can you change your mind

When to Downgrade to Core

Reasons to Downgrade

  • Lower request volume than expected
  • Budget constraints
  • Seasonal slowdown
  • Don't need 2 simultaneous requests
  • Core plan meets your needs
  • Want to reduce costs

Signs Core is Sufficient

  • You have fewer than 10 requests per month
  • Queue rarely has more than 2-3 pending
  • Not time-sensitive work
  • Can wait for sequential processing
  • Single website or client

How to Downgrade

Step-by-Step Process

  1. Go to https://accounts.thrivepix.com/updateinfo/
  2. Log in with authentication code
  3. Click "Subscription" or "Plan" section
  4. Find "Change Plan" or "Downgrade" option
  5. Select "Core Plan"
  6. Review downgrade details
  7. Confirm downgrade
  8. Confirmation email sent

Alternative Methods

Via Support:

  1. Email support@thrivepix.com
  2. Subject: "Downgrade to Core Plan"
  3. Support processes downgrade
  4. Confirmation sent

Via Project Manager:

  1. Message your PM
  2. Request downgrade to Core
  3. PM coordinates with billing
  4. Confirmation provided

When Changes Take Effect

Downgrade Timeline

Today (Downgrade Request):

  • Downgrade scheduled
  • Confirmation email sent
  • Still have Pro access
  • No immediate changes

Until End of Billing Cycle:

  • Continue with Pro features
  • Still work on 2 requests at a time
  • Get full value of Pro plan
  • No refund for remaining days

Next Billing Date:

  • Downgrade takes effect
  • Charged Core plan price
  • Active requests reduced to 1
  • Core plan features active

Why Wait Until Next Billing?

  • You paid for full Pro cycle
  • Get full value of what you paid
  • No partial refunds
  • Fair for both parties
  • Industry standard practice

What Happens to Active Requests

Before Downgrade Takes Effect

  • Continue working on 2 requests simultaneously
  • Complete all work in progress
  • Submit new requests as normal
  • Full Pro features until billing date

When Downgrade Takes Effect

If You Have 2 Active Requests:

  1. Both requests complete as normal
  2. After completion, only 1 new request starts
  3. 2nd request waits in queue
  4. Sequential processing resumes

If You Have 1 Active Request:

  • No immediate change
  • Continues as normal
  • Next request starts after completion

Pending Requests in Queue:

  • All remain in queue
  • Processed one at a time (Core limit)
  • No requests are cancelled
  • Just slower processing

Request Handling Example

Scenario: Downgrade takes effect tomorrow, you have 2 active requests

What Happens:

  1. Today: Both requests continue
  2. Tomorrow: Downgrade takes effect
  3. Request A completes: Next request starts
  4. Request B completes: Next request starts
  5. From now on: 1 at a time

Billing Adjustments

No Prorated Refund

  • No refund for remaining Pro days
  • You keep Pro access until billing date
  • Get full value of what you paid
  • Fair usage of paid period

Next Billing Charge

  • Charged Core plan price
  • Lower monthly cost
  • Same billing date
  • Continues at Core rate

Billing Example

Current Situation:

  • Pro Plan: $1000/month
  • Next billing: January 15
  • Today: January 5 (10 days before billing)

You Downgrade Today:

  • January 5-14: Still Pro ($1000 already paid)
  • January 15: Charged Core price ($500)
  • Savings: $500/month going forward

Can You Change Your Mind?

Before Downgrade Takes Effect

Yes! You can cancel the downgrade:

  1. Log into Customer Hub
  2. Go to Subscription section
  3. Click "Cancel Downgrade" or "Keep Pro"
  4. Downgrade cancelled
  5. Continue with Pro plan
  6. Charged Pro price on next billing

Timeline:

  • Can cancel anytime before billing date
  • No penalty for cancelling downgrade
  • Simply continue with Pro

After Downgrade Takes Effect

Yes! You can upgrade back to Pro:

  1. Follow upgrade process
  2. Prorated charge for remaining days
  3. Instant Pro access again
  4. Resume 2 simultaneous requests

Downgrade Confirmation

What You'll Receive

  • Immediate Email: Downgrade scheduled confirmation
  • Reminder Email: Few days before effective date
  • Effective Date Email: Downgrade now active
  • Updated Invoice: Shows Core plan price

Verifying Downgrade

Before Effective Date:

  • Check Customer Hub
  • Should show "Downgrade scheduled for [date]"
  • Still shows Pro plan active

After Effective Date:

  • Dashboard shows "Core" badge
  • Active request slots reduced to 1
  • Billing shows Core price

Impact on Your Workflow

Before Downgrade

  • Work on 2 requests simultaneously
  • Faster overall completion
  • Higher throughput

After Downgrade

  • Work on 1 request at a time
  • Sequential processing
  • Slower overall completion
  • Lower monthly cost

Workflow Comparison

Pro Plan (Before):

  • Day 1: Request A & B start
  • Day 3: Both complete, C & D start
  • Day 5: Both complete, E & F start
  • Result: 6 requests in 5 days

Core Plan (After):

  • Day 1: Request A starts
  • Day 3: A completes, B starts
  • Day 5: B completes, C starts
  • Day 7: C completes, D starts
  • Result: 3-4 requests in 7 days

Planning Your Downgrade

Best Time to Downgrade

  • End of Busy Season: When volume decreases
  • Budget Review: Need to cut costs
  • Low Queue: Not utilizing 2 slots
  • Before Renewal: Plan ahead for next cycle

Consider Timing

  • Downgrade early in cycle: Long wait for effect
  • Downgrade late in cycle: Takes effect soon
  • Plan around your workload
  • Consider upcoming projects

Alternatives to Downgrading

Pause Instead

  • Temporarily pause subscription (1-3 months)
  • No charges during pause
  • Resume when ready
  • Keep Pro plan for when you return

Optimize Core Usage

  • Batch requests efficiently
  • Prioritize queue effectively
  • Plan requests in advance
  • Maximize single-slot throughput

Common Questions

Q: Can I downgrade anytime?
A: Yes, you can request downgrade anytime during your billing cycle.

Q: When does downgrade take effect?
A: At the end of your current billing cycle (next billing date).

Q: Do I get refund for remaining Pro days?
A: No, but you keep Pro access until the end of your paid period.

Q: What happens to my active requests?
A: They complete normally. After downgrade, only 1 new request starts at a time.

Q: Can I cancel the downgrade?
A: Yes, anytime before it takes effect.

Q: Can I upgrade back to Pro later?
A: Yes, you can upgrade anytime with prorated billing.

Q: Will I lose my queue?
A: No, all pending requests remain in queue, just processed one at a time.

Need More Help?

Contact support@thrivepix.com or message your project manager