Categories

Canceling Your Subscription

Quick Summary

Cancel your subscription anytime with no contracts or penalties. You'll have access until the end of your paid period, and your data is retained for 90 days.

What You'll Learn

  • No contracts - cancel anytime
  • Step-by-step cancellation process
  • What happens to active requests
  • Data retention policy (90 days)
  • Reactivating after cancellation
  • Cancellation confirmation

No Contracts Policy

Cancel Anytime

  • No long-term contracts
  • No cancellation fees
  • No penalties
  • No questions asked
  • Cancel with a few clicks

Why We Don't Have Contracts

  • We earn your business every month
  • You stay because of value, not contracts
  • Flexibility for your business needs
  • Fair and transparent

Step-by-Step Cancellation

Method 1: Via Customer Hub

  1. Go to https://accounts.thrivepix.com/updateinfo/
  2. Log in with authentication code
  3. Click "Subscription" section
  4. Find "Cancel Subscription" option
  5. Click "Cancel Subscription"
  6. Select cancellation reason (optional)
  7. Confirm cancellation
  8. Confirmation email sent

Method 2: Via Support

  1. Email support@thrivepix.com
  2. Subject: "Cancel Subscription"
  3. Include your account email
  4. Support processes cancellation
  5. Confirmation sent within 24 hours

Method 3: Via Project Manager

  1. Message your PM
  2. Request subscription cancellation
  3. PM coordinates with billing team
  4. Confirmation provided

What Happens After Cancellation

Immediate Effects

  • Cancellation Scheduled: Takes effect at end of paid period
  • Confirmation Sent: Email with cancellation details
  • Access Continues: Until end of current billing cycle
  • No Future Charges: No more billing after current period

Until End of Paid Period

  • Full access to dashboard
  • Can submit requests
  • Can complete active work
  • All features available
  • Get full value of what you paid

After Paid Period Ends

  • Dashboard access disabled
  • Cannot submit new requests
  • No more charges
  • Data retained for 90 days

Active Requests Handling

Requests In Progress

What Happens:

  • All active requests complete normally
  • Team finishes work in progress
  • You can review and approve
  • Unlimited revisions still apply
  • Quality maintained until end

Recommendation:

  • Cancel after completing current work
  • Or allow time for active requests to finish
  • Don't cancel mid-project if possible

Pending Requests in Queue

What Happens:

  • Pending requests may not start if time is short
  • Team works on what can be completed
  • Communicate with PM about priorities

Recommendation:

  • Cancel pending requests you don't need
  • Prioritize must-have requests
  • Give team time to complete important work

Data Retention Policy

90-Day Retention

After cancellation, your data is retained for 90 days:

  • All completed requests and files
  • All projects and organization
  • Communication history
  • Account settings

Why 90 Days?

  • Gives you time to download files
  • Allows for reactivation if you change mind
  • Industry standard practice
  • Protects your data temporarily

After 90 Days

  • All data permanently deleted
  • Cannot be recovered
  • Account fully closed
  • Must start fresh if resubscribing

Download Your Data

Before Cancellation:

  1. Download all important files
  2. Export any data you need
  3. Save completed work
  4. Backup communication if needed

During 90-Day Period:

  • Can request data export
  • Email support@thrivepix.com
  • Receive ZIP file with all data

Billing After Cancellation

No Future Charges

  • No charges after current period ends
  • Card not charged again
  • Subscription fully cancelled

No Refunds

  • No refund for remaining days in current period
  • You keep access until period ends
  • Get full value of what you paid
  • Fair usage policy

Final Invoice

  • Receive final invoice for current period
  • Shows cancellation date
  • No future invoices

Reactivating After Cancellation

Within 90 Days

Easy Reactivation:

  1. Email support@thrivepix.com
  2. Request reactivation
  3. All data restored
  4. Billing resumes
  5. Full access restored

What's Restored:

  • All projects and files
  • Account settings
  • Communication history
  • Same plan as before (or choose new plan)

After 90 Days

Fresh Start:

  • Must create new subscription
  • Data not recoverable
  • Start with clean account
  • Choose plan and set up again

Cancellation Confirmation

What You'll Receive

  • Immediate Email: Cancellation confirmed
  • Cancellation Details: End date of access
  • Data Retention Info: 90-day policy explained
  • Reactivation Info: How to return if desired

Verifying Cancellation

  1. Check confirmation email
  2. Note final access date
  3. Customer Hub shows "Cancelled" status
  4. No future billing scheduled

Reasons People Cancel

Common Reasons

  • Project completed, no more work needed
  • Budget constraints
  • Switching to different solution
  • Business closing or pivoting
  • Seasonal business ending season
  • Hired in-house team

Alternatives to Consider

Instead of Cancelling:

  • Pause: If temporary break (1-3 months)
  • Downgrade: If reduced but ongoing needs
  • Keep Active: For occasional requests

Cancellation Timeline Example

Scenario:

  • Monthly billing: $500 on 15th
  • Last charge: January 15
  • You cancel: January 20

Timeline:

  • January 20: Cancellation processed
  • January 20 - February 14: Full access continues
  • February 15: Access ends, no charge
  • February 15 - May 15: 90-day data retention
  • May 16: Data permanently deleted

What Happens to Your PM

Project Manager Notification

  • PM notified of cancellation
  • PM ensures active work completes
  • PM available until access ends
  • PM provides final support

Final Communication

  • PM may reach out to ensure satisfaction
  • Opportunity to provide feedback
  • PM wishes you well
  • Door open for return

Feedback and Exit Survey

Optional Feedback

When cancelling, you may be asked:

  • Reason for cancellation
  • What could be improved
  • Likelihood to return
  • Overall satisfaction

Why We Ask

  • Helps us improve service
  • Understand customer needs
  • Make product better
  • Completely optional

Common Questions

Q: Is there a cancellation fee?
A: No, cancel anytime with no fees or penalties.

Q: Do I get refund for remaining days?
A: No, but you keep access until end of paid period.

Q: What happens to my files?
A: Retained for 90 days, then permanently deleted. Download before cancelling!

Q: Can I reactivate later?
A: Yes, within 90 days all data is restored. After 90 days, must start fresh.

Q: What if I have active requests?
A: They complete normally. You have access until end of paid period.

Q: Can I cancel and resubscribe immediately?
A: Yes, but better to pause if you'll return soon.

Q: Will you try to convince me to stay?
A: No pressure. We may ask for feedback to improve, but respect your decision.

Need More Help?

Contact support@thrivepix.com