Categories

Invoices and Billing History

Quick Summary

Access all your invoices and billing history through Customer Hub. Download invoices for accounting, view payment history, and understand your charges.

What You'll Learn

  • Where to view invoices
  • Downloading invoices
  • Understanding your invoice
  • Payment history
  • Failed payment handling
  • Invoices for tax purposes

Accessing Invoices

Via Customer Hub

  1. Go to https://accounts.thrivepix.com/updateinfo/
  2. Log in with authentication code
  3. Click "Invoices" or "Billing History"
  4. View list of all invoices

Via Email

  • Invoice emailed automatically after each charge
  • Check your email inbox
  • Search for "Thrivepix Invoice"
  • Click link in email to view/download

Viewing Invoices

Invoice List

In Customer Hub, you'll see:

  • Invoice Number: Unique identifier
  • Date: When invoice was issued
  • Amount: Total charged
  • Status: Paid, Failed, or Pending
  • Download Link: PDF download

Sorting and Filtering

  • Sort by date (newest first)
  • Filter by status (Paid, Failed)
  • Search by invoice number
  • View by date range

Downloading Invoices

Individual Invoice

  1. Find invoice in list
  2. Click invoice number or "Download" button
  3. PDF downloads to your computer
  4. Save for your records

Multiple Invoices

  1. Select multiple invoices (checkboxes)
  2. Click "Download Selected"
  3. ZIP file with all PDFs downloads

All Invoices

  1. Click "Download All" or "Export"
  2. All invoices download as ZIP
  3. Useful for year-end accounting

Understanding Your Invoice

Invoice Header

  • Invoice Number: Unique ID (e.g., INV-2026-001234)
  • Invoice Date: Date issued
  • Due Date: Payment due date (usually same day)
  • Status: Paid or Failed

Billing Information

  • Bill To: Your name/company
  • Email: Your account email
  • Address: Billing address
  • Tax ID: If provided

Line Items

  • Description: What you're charged for
  • Period: Billing period covered
  • Amount: Charge amount

Common Line Items:

  • "Thrivepix Core Plan - Monthly"
  • "Thrivepix Pro Plan - Monthly"
  • "Prorated Upgrade Charge"

Total and Payment

  • Subtotal: Before tax
  • Tax: If applicable
  • Total: Final amount charged
  • Payment Method: Card used
  • Payment Date: When charged

Payment History

Viewing Payment History

  1. Go to Customer Hub
  2. Click "Payment History" or "Billing"
  3. View all past payments

Payment Details

For each payment, you'll see:

  • Date: When payment was processed
  • Amount: How much was charged
  • Method: Card type and last 4 digits
  • Status: Successful, Failed, or Refunded
  • Invoice: Link to invoice

Payment Status Meanings

Successful:

  • Payment processed successfully
  • Subscription active
  • Invoice marked as paid

Failed:

  • Payment declined or failed
  • Subscription may be suspended
  • Action needed: Update payment method

Refunded:

  • Payment was refunded
  • Amount returned to card
  • Reason noted in details

Failed Payment Handling

What Happens When Payment Fails

  1. Payment attempt fails
  2. Email notification sent immediately
  3. Automatic retry in 3 days
  4. Another retry in 7 days
  5. If still failing, subscription suspended

Common Failure Reasons

  • Insufficient funds
  • Card expired
  • Card cancelled or replaced
  • Billing address mismatch
  • Bank declined transaction
  • Card limit reached

Resolving Failed Payments

  1. Check email for failure notification
  2. Log into Customer Hub
  3. Update payment method
  4. Payment automatically retried
  5. Subscription reactivated if successful

Preventing Payment Failures

  • Keep card information current
  • Update before expiration
  • Ensure sufficient funds
  • Notify bank of recurring charge
  • Keep billing address updated

Invoices for Tax Purposes

Tax-Compliant Invoices

  • All invoices include required tax information
  • Company name and address
  • Tax ID if provided
  • Itemized charges
  • Payment details

Adding Tax Information

  1. Go to Customer Hub
  2. Click "Settings" or "Account"
  3. Add VAT/Tax ID
  4. Add company information
  5. Save changes
  6. Future invoices include this info

Year-End Accounting

Download All Invoices:

  1. Go to Invoices section
  2. Select date range (e.g., Jan 1 - Dec 31)
  3. Download all invoices
  4. Provide to accountant

Annual Summary:

  • Request annual summary from support
  • Email support@thrivepix.com
  • Receive PDF with year's charges
  • Useful for tax filing

Invoice Details Explained

Subscription Charges

Monthly Subscription:

  • Description: "Thrivepix [Plan] - Monthly"
  • Period: "Feb 1, 2026 - Feb 28, 2026"
  • Amount: Monthly plan price

Annual Subscription:

  • Description: "Thrivepix [Plan] - Annual"
  • Period: "Jan 1, 2026 - Dec 31, 2026"
  • Amount: Annual plan price (discounted)

Prorated Charges

Upgrade:

  • Description: "Prorated Upgrade to Pro"
  • Period: "Remaining days in cycle"
  • Amount: Prorated difference

Refunds

If Refunded:

  • Separate credit invoice issued
  • Shows negative amount
  • References original invoice
  • Refund processed to original card

Managing Invoices

Organizing Invoices

  • Download and save to accounting folder
  • Name files consistently (e.g., "Thrivepix_2026-01.pdf")
  • Keep digital and/or paper copies
  • Store for tax purposes (7 years recommended)

Sharing with Accountant

  1. Download all invoices for period
  2. Send ZIP file to accountant
  3. Or grant accountant access to Customer Hub
  4. Provide any additional context needed

Invoice Notifications

Email Notifications

You'll receive emails for:

  • Payment Successful: Invoice attached
  • Payment Failed: Action required
  • Upcoming Charge: 3 days before billing
  • Card Expiring: 30 days before expiration

Notification Settings

  1. Go to Customer Hub
  2. Click "Settings" or "Notifications"
  3. Choose email preferences
  4. Save changes

Common Questions

Q: Where can I find my invoices?
A: Customer Hub → Invoices section, or check your email.

Q: Can I get invoices for past months?
A: Yes, all invoices are available in Customer Hub.

Q: How do I download multiple invoices?
A: Select multiple invoices and click "Download Selected" or "Download All".

Q: Can I change invoice details?
A: Update company info and tax ID in Settings. Contact support for past invoice corrections.

Q: What if I didn't receive an invoice email?
A: Check spam folder, or download from Customer Hub.

Q: Can I get a receipt instead of invoice?
A: Invoice serves as receipt. Shows payment confirmation.

Q: How long are invoices stored?
A: Indefinitely while account active, 90 days after cancellation.

Need More Help?

Contact support@thrivepix.com