Quick Summary

Update your credit card and billing address anytime through Customer Hub. All payment information is securely processed by Stripe with bank-level encryption.

What You'll Learn

• How to update credit card
• Changing billing address
• Payment security (Stripe)
• Supported payment methods
• Card expiration reminders
• Troubleshooting payment updates

How to Update Credit Card

Step-by-Step Process

1. Go to https://accounts.thrivepix.com/updateinfo/
2. Log in with authentication code
3. Click "Billing" or "Payment Method"
4. Click "Update Card" or "Change Payment Method"
5. Enter new card details:
   • Card number
   • Expiration date (MM/YY)
   • CVV security code
   • Cardholder name
6. Click "Save" or "Update"
7. Confirmation shown
8. New card used for next billing

What Information is Needed

• Card Number: 16-digit number on front
• Expiration Date: MM/YY format
• CVV: 3-digit code on back (4 digits for Amex)
• Cardholder Name: Name on card
• Billing ZIP: ZIP code for card

Changing Billing Address

Update Address

1. Go to Customer Hub
2. Click "Billing" section
3. Find "Billing Address"
4. Click "Edit" or "Update"
5. Enter new address:
   • Street address
   • City
   • State/Province
   • ZIP/Postal code
   • Country
6. Save changes

When to Update Address

• You moved to new location
• Company address changed
• Want invoices sent to different address
• Billing address doesn't match card

Payment Security

Powered by Stripe

• Industry Leader: Trusted by millions
• Bank-Level Security: Same encryption as banks
• PCI DSS Compliant: Highest security standards
• Never Stored: Card details never on our servers

How Stripe Works

1. You enter card details
2. Sent directly to Stripe (encrypted)
3. Stripe securely stores information
4. Thrivepix never sees full card number
5. We only see last 4 digits

Security Features

• 256-bit SSL encryption
• Tokenization (card replaced with secure token)
• Fraud detection
• 3D Secure support
• Real-time monitoring

Supported Payment Methods

Credit Cards

• ✅ Visa
• ✅ Mastercard
• ✅ American Express
• ✅ Discover

Debit Cards

• ✅ Visa Debit
• ✅ Mastercard Debit
• ✅ Must have Visa or Mastercard logo

International Cards

• ✅ Most countries supported
• ✅ Automatic currency conversion
• ✅ Charged in USD

NOT Supported

• ❌ PayPal
• ❌ Bank transfers
• ❌ Checks
• ❌ Cash
• ❌ Cryptocurrency

Card Expiration Reminders

Automatic Reminders

You'll receive email reminders:

• 30 Days Before: "Your card expires soon"
• 7 Days Before: "Update your card this week"
• 1 Day Before: "Update your card today"

What to Do

1. Check email for reminder
2. Log into Customer Hub
3. Update card information
4. Confirm update successful

If Card Expires

• Payment will fail on next billing
• Subscription may be suspended
• Update card to reactivate
• No penalty if updated quickly

When Payment Method Updates

Immediate Effect

• New card saved immediately
• Used for next billing date
• Old card no longer charged
• Confirmation email sent

Testing New Card

• Small authorization charge ($1)
• Verifies card is valid
• Charge reversed immediately
• Not an actual charge

Troubleshooting Payment Updates

Card Won't Save

Possible Reasons:

• Card number entered incorrectly
• Expiration date wrong
• CVV incorrect
• Billing ZIP doesn't match
• Card declined by bank

Solutions:

• Double-check all information
• Try different card
• Contact your bank
• Email support@thrivepix.com

Card Declined

Common Reasons:

• Insufficient funds
• Card limit reached
• Bank fraud protection
• International transaction blocked
• Card not activated

Solutions:

• Contact your bank
• Notify bank of Thrivepix charge
• Try different card
• Ensure sufficient funds

Update Not Saving

Try:

• Refresh page and try again
• Clear browser cache
• Try different browser
• Contact support for assistance

Multiple Cards

Can I Have Multiple Cards?

• Only one card active at a time
• Can switch between cards anytime
• Update to different card as needed

Switching Cards

1. Go to Customer Hub
2. Update payment method
3. Enter different card
4. New card becomes primary

Company Cards vs Personal Cards

Using Company Card

• Enter company card details
• Use company billing address
• Invoices show company name
• Good for business expenses

Using Personal Card

• Enter personal card details
• Use personal billing address
• Invoices show your name
• Good for freelancers/solopreneurs

Switching Between

• Can switch anytime
• Update card and billing address
• Update company info in settings
• Future invoices reflect changes

Payment Method Best Practices

Keep Information Current

• Update before card expires
• Update if card is replaced
• Update if address changes
• Check details are correct

Set Reminders

• Calendar reminder for card expiration
• Check billing date monthly
• Review payment method quarterly

Backup Card

• Have backup card ready
• In case primary card fails
• Quick switch if needed

Failed Payment Recovery

If Payment Fails

1. Receive email notification
2. Log into Customer Hub
3. Update payment method
4. Payment automatically retried
5. Subscription reactivated

Retry Schedule

• Day 1: Initial attempt fails
• Day 3: Automatic retry
• Day 7: Final retry
• Day 10: Subscription suspended if still failing

Common Questions

Q: Is it safe to enter my card details?
A: Yes, powered by Stripe with bank-level encryption. Your card details are never stored on our servers.

Q: Can I use a debit card?
A: Yes, as long as it has Visa or Mastercard logo.

Q: Do you accept PayPal?
A: No, only credit/debit cards at this time.

Q: What if my card is declined?
A: Contact your bank to authorize the charge, or try a different card.

Q: Can I change my card anytime?
A: Yes, update your payment method anytime through Customer Hub.

Q: Will I be charged when I update my card?
A: No, only a small authorization ($1) that's immediately reversed.

Q: What if I forget to update my expired card?
A: Payment will fail, but you can update and retry. No penalty if updated quickly.

Need More Help?

Contact support@thrivepix.com