Quick Summary
Your subscription automatically renews each month (or year) on your billing date. You'll receive notifications before renewal and can cancel anytime to prevent renewal.
What You'll Learn
- Automatic renewal process
- Renewal notifications
- Failed renewal handling
- Updating before renewal
- Renewal invoice
- Preventing renewal
Automatic Renewal
How It Works
- Subscription renews automatically
- No action needed from you
- Card charged on billing date
- Access continues uninterrupted
- Invoice sent via email
Renewal Frequency
Monthly Subscription:
- Renews every month
- Same date each month
- Example: If you subscribed on Jan 15, renews on 15th of each month
Annual Subscription:
- Renews once per year
- Same date each year
- Example: If you subscribed on Jan 15, 2026, renews on Jan 15, 2027
Billing Date
- Set when you first subscribe
- Remains the same each cycle
- Shown in Customer Hub
- Included in renewal notifications
Renewal Notifications
Notification Timeline
7 Days Before Renewal:
- Email: "Your subscription renews in 7 days"
- Amount to be charged
- Payment method to be used
- Option to cancel if desired
3 Days Before Renewal:
- Email: "Your subscription renews in 3 days"
- Final reminder
- Confirm payment method is current
Renewal Day:
- Card charged
- Email: "Your subscription has renewed"
- Invoice attached
- Receipt for payment
What Notifications Include
- Renewal date
- Amount to be charged
- Payment method (last 4 digits)
- Current plan details
- Link to manage subscription
- How to cancel if desired
Renewal Process
Step-by-Step
- 7 Days Before: Reminder email sent
- 3 Days Before: Final reminder sent
- Renewal Day Morning: Payment processed
- If Successful: Confirmation email sent, access continues
- If Failed: Failure notification sent, retry scheduled
Successful Renewal
- Card charged successfully
- Subscription renewed for next period
- Invoice emailed
- Access continues uninterrupted
- Next renewal date set
Failed Renewal
- Payment attempt fails
- Email notification sent immediately
- Automatic retry in 3 days
- Another retry in 7 days
- Subscription suspended if still failing
Failed Renewal Handling
Common Failure Reasons
- Card expired
- Insufficient funds
- Card cancelled or replaced
- Bank declined transaction
- Billing address mismatch
What Happens
- Renewal payment fails
- Email sent: "Payment failed"
- Access continues temporarily
- Automatic retry scheduled
- Update payment method to resolve
Retry Schedule
- Day 1: Initial renewal attempt fails
- Day 3: Automatic retry #1
- Day 7: Automatic retry #2
- Day 10: Subscription suspended if still failing
Resolving Failed Renewal
- Check email for failure notification
- Log into Customer Hub
- Update payment method
- Payment automatically retried
- Subscription reactivated if successful
Updating Before Renewal
Update Payment Method
Best Time:
- When you receive 7-day reminder
- Before card expires
- If you know card will be declined
How to Update:
- Log into Customer Hub
- Go to Billing section
- Update payment method
- New card used for renewal
Change Plan Before Renewal
Upgrade:
- Upgrade anytime before renewal
- Prorated charge immediately
- Renewed at Pro rate
Downgrade:
- Request downgrade before renewal
- Takes effect on renewal date
- Renewed at Core rate
Cancel Before Renewal
- Cancel anytime before renewal date
- No charge on renewal date
- Access until end of current period
- Subscription ends, not renewed
Renewal Invoice
What's Included
- Invoice number
- Renewal date
- Billing period covered
- Amount charged
- Payment method used
- Receipt confirmation
Accessing Renewal Invoice
- Emailed automatically after renewal
- Available in Customer Hub
- Download PDF anytime
- Keep for accounting records
Preventing Renewal
Cancel Subscription
To prevent renewal:
- Cancel before renewal date
- Access continues until current period ends
- No charge on renewal date
- Subscription ends
Pause Subscription
Alternative to cancelling:
- Pause for 1-3 months
- No renewal charges during pause
- Automatically resumes after pause
- Good for temporary break
Renewal Best Practices
Before Each Renewal
- ✅ Verify payment method is current
- ✅ Check card expiration date
- ✅ Ensure sufficient funds
- ✅ Review if you still need subscription
- ✅ Consider upgrade/downgrade if needed
Managing Renewals
- Set calendar reminder for renewal date
- Review subscription monthly
- Keep payment method updated
- Download invoices for records
- Cancel if no longer needed
Avoiding Failed Renewals
- Update card before expiration
- Keep billing address current
- Ensure sufficient funds
- Notify bank of recurring charge
- Monitor renewal notifications
Annual vs Monthly Renewal
Monthly Renewal
- Frequency: Every month
- Flexibility: Cancel anytime, lose only 1 month
- Cost: Higher monthly rate
- Best For: Uncertain long-term needs
Annual Renewal
- Frequency: Once per year
- Flexibility: Committed for year
- Cost: Lower effective monthly rate (discount)
- Best For: Long-term commitment, cost savings
Renewal Timeline Example
Monthly Subscription:
- Subscribed: January 15, 2026
- First Renewal: February 15, 2026
- Second Renewal: March 15, 2026
- Third Renewal: April 15, 2026
- Continues monthly...
Annual Subscription:
- Subscribed: January 15, 2026
- First Renewal: January 15, 2027
- Second Renewal: January 15, 2028
- Continues annually...
Common Questions
Q: Will my subscription automatically renew?
A: Yes, subscriptions renew automatically unless you cancel.
Q: When will I be charged?
A: On your billing date each month (or year for annual).
Q: Can I cancel before renewal?
A: Yes, cancel anytime before renewal date to prevent charge.
Q: What if my payment fails?
A: We'll retry automatically. Update payment method to resolve.
Q: Do I get reminder before renewal?
A: Yes, 7 days and 3 days before renewal.
Q: Can I change my renewal date?
A: No, renewal date is set when you subscribe. Contact support for special cases.
Q: What if I don't want to renew?
A: Cancel before renewal date. You'll have access until current period ends.
Need More Help?
Contact support@thrivepix.com