Categories

Pausing Your Subscription

Quick Summary

Pause your subscription for 1, 2, or 3 months when you don't need services temporarily. No charges during pause, and you can resume anytime.

What You'll Learn

  • When to pause your subscription
  • How to pause (1, 2, or 3 months)
  • What happens during pause
  • Handling active requests before pausing
  • Billing during pause
  • Reactivating after pause

When to Pause Your Subscription

Good Reasons to Pause

  • Seasonal Slowdown: Business is slow for a period
  • Project Completion: Finished current work, nothing upcoming
  • Budget Constraints: Need to reduce costs temporarily
  • Vacation/Break: Taking time off
  • Between Projects: Gap between client projects
  • Temporary Closure: Business temporarily closed

When NOT to Pause

  • You have active requests in progress
  • You'll need services within the pause period
  • Better to cancel if not returning
  • Consider downgrading instead if ongoing but reduced needs

Pause Duration Options

Available Pause Lengths

  • 1 Month: Short break
  • 2 Months: Medium break
  • 3 Months: Extended break

Choosing Pause Length

1 Month Pause:

  • Good for: Short vacation, brief slowdown
  • Example: Holiday break, end of quarter

2 Month Pause:

  • Good for: Seasonal business, project gap
  • Example: Summer slowdown, between major projects

3 Month Pause:

  • Good for: Extended break, major transition
  • Example: Business restructuring, long vacation

Maximum Pause

  • Can pause up to 3 months at a time
  • Can pause again after resuming if needed
  • No limit on total pauses over time

How to Pause Your Subscription

Step-by-Step Process

  1. Complete or cancel all active requests
  2. Go to https://accounts.thrivepix.com/updateinfo/
  3. Log in with authentication code
  4. Click "Subscription" section
  5. Find "Pause Subscription" option
  6. Select pause duration (1, 2, or 3 months)
  7. Review pause details and resume date
  8. Confirm pause
  9. Confirmation email sent

Alternative Method

Via Support:

  1. Email support@thrivepix.com
  2. Subject: "Pause Subscription"
  3. Specify duration (1, 2, or 3 months)
  4. Support processes pause
  5. Confirmation sent

What Happens During Pause

Immediate Effects

  • Access: Dashboard access disabled
  • Requests: Cannot submit new requests
  • Billing: No charges during pause period
  • Data: All data preserved and safe
  • Projects: All projects and files remain

What's Preserved

  • All completed requests and files
  • All projects and organization
  • Your queue (if any pending requests)
  • Account settings and preferences
  • Billing information
  • Communication history

What's Not Available

  • Cannot log into dashboard
  • Cannot submit requests
  • Cannot communicate with PM
  • Cannot access files (download before pausing!)
  • No support for new work

Active Requests Before Pausing

Must Complete or Cancel First

You cannot pause with active requests in progress.

Options:

  1. Wait for Completion: Let active requests finish first
  2. Cancel Requests: Cancel active requests before pausing
  3. Approve Early: Approve work in progress to complete

Handling Your Queue

Pending Requests:

  • Remain in queue during pause
  • Not deleted or cancelled
  • Resume when subscription reactivates
  • Or cancel before pausing if not needed

Recommendation:

  • Clear your queue before pausing
  • Cancel any requests you won't need
  • Keep only requests you'll want after pause

Billing During Pause

No Charges

  • No monthly charges during pause
  • Billing cycle pauses
  • Resume billing when subscription reactivates
  • Save money during pause period

Billing Timeline Example

Before Pause:

  • Monthly billing: $500 on 15th of each month
  • Last charge: January 15
  • Next charge would be: February 15

You Pause on January 20 for 2 Months:

  • January 20: Pause starts
  • February 15: No charge (paused)
  • March 15: No charge (paused)
  • March 20: Pause ends, subscription resumes
  • April 15: Billing resumes ($500 charged)

Prorated Billing

  • If you pause mid-cycle, no refund for remaining days
  • You paid for the full month, pause starts immediately
  • Fair usage of paid period

Reactivating After Pause

Automatic Reactivation

  • Subscription automatically resumes after pause period
  • No action needed from you
  • Receive email notification before reactivation
  • Full access restored on resume date

Reactivation Timeline

3 Days Before Resume:

  • Email reminder sent
  • "Your subscription resumes in 3 days"
  • Prepare for reactivation

Resume Date:

  • Full access restored
  • Can log into dashboard
  • Can submit requests
  • Billing resumes next billing date

Early Reactivation

Want to Resume Early?

  1. Email support@thrivepix.com
  2. Request early reactivation
  3. Support reactivates immediately
  4. Billing resumes on next billing date

Pause Confirmation

What You'll Receive

  • Immediate Email: Pause confirmed
  • Pause Details: Duration and resume date
  • Reminder Email: Before reactivation
  • Reactivation Email: When subscription resumes

Verifying Pause

  1. Check confirmation email
  2. Note resume date
  3. Dashboard access will be disabled
  4. No charges during pause period

Planning Your Pause

Before You Pause

Checklist:

  • ✅ Complete or cancel all active requests
  • ✅ Download any files you'll need
  • ✅ Clear or review your queue
  • ✅ Notify your PM if needed
  • ✅ Choose appropriate pause duration
  • ✅ Note resume date

During Pause

  • No access to platform
  • No charges
  • Data is safe and preserved
  • Can request early reactivation if needed

After Pause

  • Automatic reactivation
  • Full access restored
  • Resume submitting requests
  • Billing resumes

Pause vs Cancel vs Downgrade

Pause

  • Best For: Temporary break (1-3 months)
  • Cost: No charges during pause
  • Access: Disabled during pause
  • Resume: Automatic after pause period

Cancel

  • Best For: Not returning or unsure
  • Cost: No future charges
  • Access: Until end of paid period
  • Resume: Must resubscribe

Downgrade

  • Best For: Reduced but ongoing needs
  • Cost: Lower monthly charge
  • Access: Continuous
  • Resume: Can upgrade anytime

Common Pause Scenarios

Scenario 1: Holiday Break

  • Pause for 1 month
  • No work during holidays
  • Resume in new year
  • Save one month's cost

Scenario 2: Between Projects

  • Finished current client work
  • Next client starts in 2 months
  • Pause for 2 months
  • Resume when new work begins

Scenario 3: Budget Constraints

  • Need to cut costs temporarily
  • Pause for 3 months
  • Resume when budget allows
  • Save 3 months of charges

Common Questions

Q: Can I pause anytime?
A: Yes, as long as you have no active requests in progress.

Q: How long can I pause?
A: 1, 2, or 3 months per pause. Can pause again after resuming.

Q: Do I get refund for remaining days?
A: No, but you're not charged during the pause period.

Q: What happens to my files?
A: All preserved and safe. Download before pausing if you need access during pause.

Q: Can I reactivate early?
A: Yes, email support@thrivepix.com to request early reactivation.

Q: What if I don't want to resume?
A: Cancel before resume date to avoid reactivation.

Q: Can I pause multiple times?
A: Yes, no limit on number of pauses over time.

Need More Help?

Contact support@thrivepix.com