Quick Summary
Pause your subscription for 1, 2, or 3 months when you don't need services temporarily. No charges during pause, and you can resume anytime.
What You'll Learn
- When to pause your subscription
- How to pause (1, 2, or 3 months)
- What happens during pause
- Handling active requests before pausing
- Billing during pause
- Reactivating after pause
When to Pause Your Subscription
Good Reasons to Pause
- Seasonal Slowdown: Business is slow for a period
- Project Completion: Finished current work, nothing upcoming
- Budget Constraints: Need to reduce costs temporarily
- Vacation/Break: Taking time off
- Between Projects: Gap between client projects
- Temporary Closure: Business temporarily closed
When NOT to Pause
- You have active requests in progress
- You'll need services within the pause period
- Better to cancel if not returning
- Consider downgrading instead if ongoing but reduced needs
Pause Duration Options
Available Pause Lengths
- 1 Month: Short break
- 2 Months: Medium break
- 3 Months: Extended break
Choosing Pause Length
1 Month Pause:
- Good for: Short vacation, brief slowdown
- Example: Holiday break, end of quarter
2 Month Pause:
- Good for: Seasonal business, project gap
- Example: Summer slowdown, between major projects
3 Month Pause:
- Good for: Extended break, major transition
- Example: Business restructuring, long vacation
Maximum Pause
- Can pause up to 3 months at a time
- Can pause again after resuming if needed
- No limit on total pauses over time
How to Pause Your Subscription
Step-by-Step Process
- Complete or cancel all active requests
- Go to https://accounts.thrivepix.com/updateinfo/
- Log in with authentication code
- Click "Subscription" section
- Find "Pause Subscription" option
- Select pause duration (1, 2, or 3 months)
- Review pause details and resume date
- Confirm pause
- Confirmation email sent
Alternative Method
Via Support:
- Email support@thrivepix.com
- Subject: "Pause Subscription"
- Specify duration (1, 2, or 3 months)
- Support processes pause
- Confirmation sent
What Happens During Pause
Immediate Effects
- Access: Dashboard access disabled
- Requests: Cannot submit new requests
- Billing: No charges during pause period
- Data: All data preserved and safe
- Projects: All projects and files remain
What's Preserved
- All completed requests and files
- All projects and organization
- Your queue (if any pending requests)
- Account settings and preferences
- Billing information
- Communication history
What's Not Available
- Cannot log into dashboard
- Cannot submit requests
- Cannot communicate with PM
- Cannot access files (download before pausing!)
- No support for new work
Active Requests Before Pausing
Must Complete or Cancel First
You cannot pause with active requests in progress.
Options:
- Wait for Completion: Let active requests finish first
- Cancel Requests: Cancel active requests before pausing
- Approve Early: Approve work in progress to complete
Handling Your Queue
Pending Requests:
- Remain in queue during pause
- Not deleted or cancelled
- Resume when subscription reactivates
- Or cancel before pausing if not needed
Recommendation:
- Clear your queue before pausing
- Cancel any requests you won't need
- Keep only requests you'll want after pause
Billing During Pause
No Charges
- No monthly charges during pause
- Billing cycle pauses
- Resume billing when subscription reactivates
- Save money during pause period
Billing Timeline Example
Before Pause:
- Monthly billing: $500 on 15th of each month
- Last charge: January 15
- Next charge would be: February 15
You Pause on January 20 for 2 Months:
- January 20: Pause starts
- February 15: No charge (paused)
- March 15: No charge (paused)
- March 20: Pause ends, subscription resumes
- April 15: Billing resumes ($500 charged)
Prorated Billing
- If you pause mid-cycle, no refund for remaining days
- You paid for the full month, pause starts immediately
- Fair usage of paid period
Reactivating After Pause
Automatic Reactivation
- Subscription automatically resumes after pause period
- No action needed from you
- Receive email notification before reactivation
- Full access restored on resume date
Reactivation Timeline
3 Days Before Resume:
- Email reminder sent
- "Your subscription resumes in 3 days"
- Prepare for reactivation
Resume Date:
- Full access restored
- Can log into dashboard
- Can submit requests
- Billing resumes next billing date
Early Reactivation
Want to Resume Early?
- Email support@thrivepix.com
- Request early reactivation
- Support reactivates immediately
- Billing resumes on next billing date
Pause Confirmation
What You'll Receive
- Immediate Email: Pause confirmed
- Pause Details: Duration and resume date
- Reminder Email: Before reactivation
- Reactivation Email: When subscription resumes
Verifying Pause
- Check confirmation email
- Note resume date
- Dashboard access will be disabled
- No charges during pause period
Planning Your Pause
Before You Pause
Checklist:
- ✅ Complete or cancel all active requests
- ✅ Download any files you'll need
- ✅ Clear or review your queue
- ✅ Notify your PM if needed
- ✅ Choose appropriate pause duration
- ✅ Note resume date
During Pause
- No access to platform
- No charges
- Data is safe and preserved
- Can request early reactivation if needed
After Pause
- Automatic reactivation
- Full access restored
- Resume submitting requests
- Billing resumes
Pause vs Cancel vs Downgrade
Pause
- Best For: Temporary break (1-3 months)
- Cost: No charges during pause
- Access: Disabled during pause
- Resume: Automatic after pause period
Cancel
- Best For: Not returning or unsure
- Cost: No future charges
- Access: Until end of paid period
- Resume: Must resubscribe
Downgrade
- Best For: Reduced but ongoing needs
- Cost: Lower monthly charge
- Access: Continuous
- Resume: Can upgrade anytime
Common Pause Scenarios
Scenario 1: Holiday Break
- Pause for 1 month
- No work during holidays
- Resume in new year
- Save one month's cost
Scenario 2: Between Projects
- Finished current client work
- Next client starts in 2 months
- Pause for 2 months
- Resume when new work begins
Scenario 3: Budget Constraints
- Need to cut costs temporarily
- Pause for 3 months
- Resume when budget allows
- Save 3 months of charges
Common Questions
Q: Can I pause anytime?
A: Yes, as long as you have no active requests in progress.
Q: How long can I pause?
A: 1, 2, or 3 months per pause. Can pause again after resuming.
Q: Do I get refund for remaining days?
A: No, but you're not charged during the pause period.
Q: What happens to my files?
A: All preserved and safe. Download before pausing if you need access during pause.
Q: Can I reactivate early?
A: Yes, email support@thrivepix.com to request early reactivation.
Q: What if I don't want to resume?
A: Cancel before resume date to avoid reactivation.
Q: Can I pause multiple times?
A: Yes, no limit on number of pauses over time.
Need More Help?
Contact support@thrivepix.com