Quick Summary
Thrivepix sends email notifications to keep you updated on request progress, messages, billing, and important account activities. Learn how to manage your notification preferences.
What You'll Learn
- Types of email notifications
- Request status update emails
- Message and comment notifications
- Billing and subscription alerts
- Managing notification preferences
- Email frequency settings
Types of Email Notifications
Request Notifications
Request Status Changes:
- Request Received: Confirmation when you submit a new request
- Request In Progress: When developer/designer starts working
- Request Completed: When work is finished and ready for review
- Request On Hold: If request needs clarification or access
- Revision Requested: Confirmation when you request changes
What's Included:
- Request title and number
- Status change details
- Link to view request
- Next steps or actions needed
- Estimated completion time (if applicable)
Communication Notifications
New Messages:
- Direct message from project manager
- Team member response
- Important updates about your request
- Questions needing your input
New Comments:
- Comment added to your request
- Reply to your comment
- @mention notifications
- Update from developer/designer
What's Included:
- Sender name and role
- Message or comment preview
- Link to full conversation
- Request or project context
Billing Notifications
Payment Confirmations:
- Successful payment processed
- Invoice generated and available
- Receipt for your records
- Payment amount and date
Upcoming Billing:
- Reminder 7 days before billing
- Reminder 3 days before billing
- Next billing date and amount
- Payment method to be charged
Payment Issues:
- Payment failed notification
- Card expiring soon
- Action required to update payment
- Subscription at risk of cancellation
Account Notifications
Subscription Changes:
- Plan upgrade confirmation
- Plan downgrade scheduled
- Subscription paused
- Subscription cancelled
- Subscription reactivated
Account Activity:
- New team member added
- Password changed
- Email address updated
- Security alerts
Welcome and Onboarding
Getting Started:
- Welcome email after subscription
- Getting started guide
- First steps checklist
- Project manager introduction
- Platform tour invitation
Email Notification Details
Request Received Email
When Sent: Immediately after submitting a request
Contains:
- Request title and number
- Confirmation of receipt
- Estimated start time
- Link to view request
- What happens next
Example:
Subject: Request Received: Homepage Redesign (#1234)
Your request "Homepage Redesign" has been received and added to your queue. Your project manager will review it within 24 hours and assign the appropriate team member.
Request Details:
Request #1234
Status: Pending Review
Estimated Start: Within 24 hours
View Request
Request In Progress Email
When Sent: When developer/designer starts working
Contains:
- Assigned team member name
- Estimated completion date
- Link to track progress
- How to communicate during work
Example:
Subject: Work Started: Homepage Redesign (#1234)
Great news! Sarah (Senior UI/UX Designer) has started working on your request "Homepage Redesign".
Estimated Completion: January 17, 2026
Assigned To: Sarah Johnson, Senior UI/UX Designer
You can track progress and communicate with Sarah through the request page.
View Progress
Request Completed Email
When Sent: When work is finished
Contains:
- Completion confirmation
- Link to review work
- How to request revisions
- How to approve and close
Example:
Subject: Request Completed: Homepage Redesign (#1234)
Your request "Homepage Redesign" has been completed and is ready for your review!
Completed By: Sarah Johnson
Completion Date: January 17, 2026
Please review the work and let us know if you need any revisions. We offer unlimited revisions until you're 100% satisfied.
Review Work | Request Revisions | Approve & Close
New Message Email
When Sent: When you receive a direct message
Contains:
- Sender name and role
- Message preview (first 200 characters)
- Link to read full message
- Quick reply option
Example:
Subject: New Message from Michael (Project Manager)
Michael Chen (Your Project Manager) sent you a message:
"Hi! I wanted to check in about your Homepage Redesign request. Do you have any specific color preferences or brand guidelines you'd like us to follow? This will help us..."
Read Full Message | Reply
Payment Confirmation Email
When Sent: After successful payment
Contains:
- Payment amount
- Payment date
- Payment method used
- Invoice number
- Link to download invoice
- Next billing date
Example:
Subject: Payment Confirmation - Thrivepix Pro Plan
Thank you! Your payment has been processed successfully.
Payment Details:
Amount: $995.00
Date: January 15, 2026
Plan: Pro Plan (Monthly)
Invoice: #INV-2026-001234
Payment Method: Visa ending in 4242
Next Billing Date: February 15, 2026
Download Invoice | View Billing History
Payment Failed Email
When Sent: When payment cannot be processed
Contains:
- Failure reason
- Action required
- Link to update payment method
- Deadline to resolve
- What happens if not resolved
Example:
Subject: Action Required: Payment Failed
We were unable to process your payment for Thrivepix Pro Plan.
Reason: Card declined
Amount: $995.00
Action Required: Update payment method within 7 days
To avoid service interruption, please update your payment information as soon as possible.
Update Payment Method
Managing Notification Preferences
Accessing Notification Settings
From Dashboard:
- Log into portal.thrivepix.com
- Click your profile/avatar (top right)
- Select "Settings" or "Preferences"
- Go to "Notifications" tab
- Customize your preferences
- Save changes
Notification Categories
You can control notifications for each category:
Request Updates:
- Request received
- Request in progress
- Request completed
- Request on hold
- Revision updates
Communication:
- New messages
- New comments
- @mentions
- Replies to your comments
Billing:
- Payment confirmations
- Upcoming billing reminders
- Payment failures
- Invoice available
Account:
- Subscription changes
- Team member activity
- Security alerts
Notification Frequency Options
Real-Time (Immediate):
- Email sent immediately when event occurs
- Best for: Urgent updates, messages, payment issues
- Default for: Request completed, payment failed, new messages
Daily Digest:
- One email per day with all updates
- Sent at your preferred time (morning, afternoon, evening)
- Best for: Non-urgent updates, comments
- Reduces email volume
Weekly Summary:
- One email per week with summary
- Sent on your preferred day
- Best for: Low-priority updates
- Minimal email volume
Disabled:
- No emails for this category
- Updates still visible in dashboard
- Use for: Categories you check manually
Recommended Settings
For Active Users (Daily Requests):
- Request Updates: Real-Time
- Communication: Real-Time
- Billing: Real-Time
- Account: Daily Digest
For Occasional Users (Weekly Requests):
- Request Updates: Real-Time
- Communication: Daily Digest
- Billing: Real-Time
- Account: Weekly Summary
For Minimal Email:
- Request Updates: Daily Digest
- Communication: Daily Digest
- Billing: Real-Time (keep this on!)
- Account: Weekly Summary
Email Best Practices
Keep Notifications Enabled For
- Request Completed: Know when to review work
- New Messages: Respond to project manager quickly
- Payment Issues: Avoid service interruption
- Security Alerts: Protect your account
Whitelist Thrivepix Emails
Add these email addresses to your contacts:
- notifications@thrivepix.com
- support@thrivepix.com
- billing@thrivepix.com
- noreply@thrivepix.com
Why Whitelist:
- Ensures emails don't go to spam
- Receive time-sensitive notifications
- Don't miss important updates
Check Spam Folder
If you're not receiving emails:
- Check spam/junk folder
- Look for emails from @thrivepix.com
- Mark as "Not Spam"
- Add to contacts/whitelist
Mobile Email Access
Email on Mobile Devices
- All emails are mobile-responsive
- Easy to read on phones and tablets
- Clickable links work on mobile
- Quick actions available
Mobile Email Tips
- Enable push notifications for email app
- Quick reply to messages from email
- View requests directly from email links
- Download invoices on mobile
Unsubscribe Options
What You Can Unsubscribe From
- Marketing emails (newsletters, tips)
- Non-essential updates
- Promotional offers
What You Cannot Unsubscribe From
- Transactional emails (payment confirmations)
- Security alerts
- Critical account notifications
- Legal or compliance emails
How to Unsubscribe
- Open any marketing email
- Scroll to bottom
- Click "Unsubscribe" link
- Confirm unsubscribe
- You'll still receive essential emails
Common Questions
Q: Why am I not receiving email notifications?
A: Check spam folder, verify email address in settings, ensure notifications are enabled for that category.
Q: Can I change my notification email address?
A: Yes, update your email in account settings. Verify new email to start receiving notifications.
Q: How do I reduce email volume?
A: Switch to Daily Digest or Weekly Summary for non-urgent categories.
Q: Can I get notifications via SMS?
A: Currently, notifications are email-only. SMS notifications may be added in the future.
Q: What if I miss an important email?
A: All notifications are also visible in your dashboard. Check the notifications bell icon.
Q: Can I forward notifications to my team?
A: Yes, but it's better to add team members to your account so they receive direct notifications.
Q: How quickly are emails sent?
A: Real-time emails are sent within 1-2 minutes of the event. Digests are sent at scheduled times.
Q: Can I customize email templates?
A: Email templates are standardized, but you can control which emails you receive.
Need More Help?
Contact support@thrivepix.com or message your project manager