Quick Summary

Request comments allow you to communicate directly on specific requests with your team. Learn how to comment, view update history, @mention team members, and stay informed about request progress.

What You'll Learn

• How to add comments to requests
• Viewing comment history
• @mentioning team members
• Comment notifications
• Best practices for commenting
• Tracking request updates

What Are Request Comments?

Purpose of Comments

Request comments are the primary way to communicate about specific requests. They allow you to:

• Ask questions about the request
• Provide additional information
• Give feedback on work in progress
• Request revisions
• Approve completed work
• Discuss technical details
• Share reference materials

Who Can See Comments

• You (request creator)
• Your project manager
• Assigned developer/designer
• Team members you @mention
• Other team members on your account (if applicable)

Comments vs Messages

Use Comments For:

• Request-specific communication
• Feedback on this particular request
• Questions about this request
• Revision instructions
• Technical discussions

Use Messages For:

• General questions
• Multiple requests or projects
• Account or billing issues
• Private communication
• Strategic planning

How to Add Comments

Adding a Comment

1. Open the request you want to comment on
2. Scroll to "Comments" or "Activity" section
3. Click in the comment box
4. Type your comment
5. Format text if needed (bold, lists, etc.)
6. Attach files if needed
7. @mention team members if needed
8. Click "Post Comment" or "Send"

Comment Box Features

Text Formatting:

• Bold, italic, underline
• Bullet points and numbered lists
• Links
• Code blocks
• Quotes
• Headings

File Attachments:

• Images (JPG, PNG, GIF, SVG)
• Documents (PDF, DOC, DOCX)
• Design files (PSD, AI, Figma links)
• Screenshots
• Reference materials
• Max 25MB per file

@Mentions:

• Type @ followed by name
• Select from dropdown
• Mentioned person gets notification
• Use to get specific person's attention

Viewing Comment History

Comment Timeline

All comments are displayed in chronological order:

• Newest First: Most recent at top (default)
• Oldest First: Original comments at top (optional)
• Threaded: Replies grouped with original comment

Comment Information

Each comment shows:

• Author: Name and role (PM, Developer, Designer, You)
• Timestamp: Date and time posted
• Content: Comment text and attachments
• Edited: If comment was edited (shows "Edited" label)
• Reactions: Likes, thumbs up, etc.

System Updates

Automatic system comments show:

• Request status changes
• Assigned team member changes
• File uploads
• Priority changes
• Due date changes

Example System Comments:

• "Request status changed to In Progress"
• "Sarah Johnson was assigned to this request"
• "Due date updated to January 20, 2026"
• "3 files were uploaded"

@Mentioning Team Members

How to @Mention

1. Type @ in comment box
2. Start typing person's name
3. Select from dropdown list
4. Name appears highlighted in comment
5. Person receives notification

Who You Can @Mention

• Your project manager
• Assigned developer/designer
• Other team members on your account
• Support team

When to Use @Mentions

Get Specific Person's Attention:

• Question for project manager: "@Michael, can we prioritize this?"
• Feedback for designer: "@Sarah, love the color scheme!"
• Technical question: "@David, is this possible with WordPress?"

Direct Requests:

• "@Michael, please review this before we proceed"
• "@Sarah, can you adjust the header spacing?"
• "@Support, I need help with access"

Include Multiple People:

• "@Michael @Sarah, let's discuss the timeline"
• "@Team, please review the updated requirements"

@Mention Notifications

When you @mention someone:

• They receive email notification
• Dashboard notification appears
• Comment is highlighted for them
• They can respond directly

Comment Notifications

When You're Notified

You receive notifications for:

• New Comments: Any comment on your request
• @Mentions: When someone @mentions you
• Replies: Replies to your comments
• Status Updates: System updates on your request

Notification Methods

• Email: New comment notification email
• Dashboard: Notification bell icon
• Badge: Unread comment count on request
• Mobile: Push notification (if app installed)

Managing Comment Notifications

Notification Settings:

1. Go to Settings > Notifications
2. Find "Request Comments" section
3. Choose notification frequency:
   • Real-time (immediate)
   • Daily digest
   • Weekly summary
   • Disabled
4. Save preferences

Per-Request Settings:

• Mute notifications for specific request
• Unmute when you need updates again
• Useful for completed or low-priority requests

Editing and Deleting Comments

Editing Your Comments

1. Find your comment
2. Click "Edit" (three dots menu)
3. Make changes
4. Click "Save" or "Update"
5. Comment shows "Edited" label

Edit Limitations:

• Can only edit your own comments
• Can edit within 24 hours of posting
• Edit history is tracked
• Cannot edit after request is closed

Deleting Your Comments

1. Find your comment
2. Click "Delete" (three dots menu)
3. Confirm deletion
4. Comment is removed

Delete Limitations:

• Can only delete your own comments
• Can delete within 24 hours of posting
• Cannot delete if others have replied
• Cannot delete after request is closed

Comment Best Practices

Writing Effective Comments

Be Specific:

• Good: "Please change the header background to #3B82F6"
• Bad: "Change the color"

Provide Context:

• Good: "The mobile menu isn't working on iPhone 12. When I tap the hamburger icon, nothing happens."
• Bad: "Menu broken"

Use Screenshots:

• Attach screenshots to show issues
• Annotate images to highlight problems
• Show examples of what you want

Be Constructive:

• Good: "The layout looks great! Can we increase the font size to 18px for better readability?"
• Bad: "Font is too small"

Requesting Revisions

Clear Revision Instructions:

• List each change separately
• Use numbered lists for multiple changes
• Be specific about what needs to change
• Explain why if helpful

Example Revision Comment:

Thanks for the initial design! Here are a few revisions:

1. Change header background from blue to #3B82F6
2. Increase body font size from 16px to 18px
3. Add 20px padding around the hero section
4. Replace placeholder image with attached logo.png

Everything else looks perfect!

Providing Feedback

Positive Feedback:

• Acknowledge good work
• Be specific about what you like
• Encourages team and builds rapport

Constructive Feedback:

• Focus on the work, not the person
• Explain the issue clearly
• Suggest solutions if possible
• Be respectful and professional

Asking Questions

Good Questions:

• "Is it possible to add a contact form to this page?"
• "What's the best way to handle mobile navigation for this design?"
• "Can we integrate this with our existing CRM?"

Include Context:

• What you're trying to achieve
• Any constraints or requirements
• Relevant technical details

Tracking Request Updates

Activity Feed

The request activity feed shows:

• All comments (yours and team's)
• System updates (status changes, assignments)
• File uploads and downloads
• Time tracking (hours worked)
• Revision history

Filtering Activity

Filter Options:

• All Activity: Everything
• Comments Only: Just comments
• System Updates: Status changes, assignments
• Files: File uploads/downloads
• Your Comments: Only your comments

Searching Comments

• Search box at top of comments
• Search by keyword
• Search by author
• Search by date range
• Find specific information quickly

Mobile Commenting

Comments on Mobile

• Full comment functionality on mobile
• Easy to read and write comments
• Attach photos from camera or gallery
• @mention team members
• Receive notifications

Mobile Tips

• Use voice-to-text for longer comments
• Take photos directly from mobile
• Quick replies from notifications
• Swipe to see comment options

Common Questions

Q: Can I comment before the request starts?
A: Yes, add comments anytime after creating the request. Great for providing additional context.

Q: Will the developer see my comments?
A: Yes, assigned team members see all comments on their requests.

Q: Can I delete a comment after posting?
A: Yes, within 24 hours and if no one has replied to it.

Q: How do I know if someone read my comment?
A: Team members typically reply to acknowledge. You can also @mention them for confirmation.

Q: Can I attach multiple files to one comment?
A: Yes, attach multiple files up to 25MB each, 100MB total per comment.

Q: What if I need to share sensitive information?
A: Comments are private to your team. For extra sensitive info, use direct messages to PM.

Q: Can I export comment history?
A: Yes, export request details including all comments from request settings.

Q: How long are comments kept?
A: Comments are kept indefinitely as part of request history.

Need More Help?

Contact support@thrivepix.com or message your project manager