Quick Summary

Manage your Thrivepix account settings including profile information, email address, password, and notification preferences. Keep your account secure and up-to-date.

What You'll Learn

• Updating profile information
• Changing email address
• Password management
• Notification preferences
• Account security best practices

Accessing Account Settings

How to Access Settings

1. Log into portal.thrivepix.com
2. Click your profile avatar (top right)
3. Select "Settings" or "Account Settings"
4. Navigate through settings tabs

Settings Sections

• Profile: Name, photo, bio
• Account: Email, password
• Notifications: Email preferences
• Preferences: Dashboard settings

Updating Profile Information

Profile Details

What You Can Update:

• Full name
• Profile photo
• Job title
• Company name
• Phone number
• Time zone

Updating Your Name

1. Go to Settings > Profile
2. Click "Edit" or directly in name field
3. Enter new name
4. Click "Save Changes"
5. Name updates across platform

Updating Profile Photo

1. Go to Settings > Profile
2. Click on current photo or "Upload Photo"
3. Select image from computer
4. Crop if needed
5. Click "Save"

Photo Requirements:

• Format: JPG, PNG, GIF
• Max size: 5MB
• Recommended: Square image (400x400px)
• Shows in: Dashboard, comments, messages

Company Information

1. Go to Settings > Profile
2. Update company name
3. Add company website (optional)
4. Update job title
5. Click "Save Changes"

Time Zone Settings

1. Go to Settings > Preferences
2. Select your time zone from dropdown
3. Click "Save"
4. All dates/times display in your time zone

Why Time Zone Matters:

• Request timestamps
• Message times
• Deadline displays
• Notification timing

Changing Email Address

Why Change Email

• New company email
• Personal to business email
• Email no longer accessible
• Security reasons

How to Change Email

1. Go to Settings > Account
2. Find "Email Address" section
3. Click "Change Email"
4. Enter new email address
5. Enter current password for verification
6. Click "Update Email"
7. Verify new email (check inbox)
8. Click verification link in email
9. Email updated successfully

Email Verification

Verification Process:

• Verification email sent to new address
• Link valid for 24 hours
• Click link to confirm
• Old email receives notification

If Verification Email Not Received:

• Check spam/junk folder
• Wait 5 minutes
• Request new verification email
• Contact support if issues persist

Important Notes

• New email becomes your login username
• All notifications sent to new email
• Update email in Customer Hub separately (for billing)
• Old email no longer works for login

Password Management

Changing Your Password

1. Go to Settings > Account
2. Find "Password" section
3. Click "Change Password"
4. Enter current password
5. Enter new password
6. Confirm new password
7. Click "Update Password"
8. Password changed successfully

Password Requirements

Minimum Requirements:

• At least 8 characters
• At least one uppercase letter
• At least one lowercase letter
• At least one number
• Special characters recommended

Strong Password Example:

• Good: MyThrive2024!Secure
• Bad: password123

Password Best Practices

Create Strong Passwords:

• Use 12+ characters
• Mix letters, numbers, symbols
• Avoid common words
• Don't use personal info
• Unique for each account

Use Password Manager:

• 1Password
• LastPass
• Dashlane
• Bitwarden

Change Password If:

• You suspect compromise
• Shared with someone
• Used on public computer
• Haven't changed in 6+ months

Forgot Password

1. Go to portal.thrivepix.com
2. Click "Forgot Password?"
3. Enter your email address
4. Click "Send Reset Link"
5. Check email for reset link
6. Click link (valid 1 hour)
7. Enter new password
8. Confirm new password
9. Click "Reset Password"
10. Log in with new password

Notification Preferences

Types of Notifications

Request Notifications:

• Request received
• Request in progress
• Request completed
• Request on hold
• Revision updates

Communication Notifications:

• New messages
• New comments
• @mentions
• Replies to comments

Billing Notifications:

• Payment confirmations
• Upcoming billing
• Payment failures
• Invoice available

Account Notifications:

• Subscription changes
• Team member activity
• Security alerts

Managing Notifications

1. Go to Settings > Notifications
2. See list of notification types
3. Toggle each on/off
4. Select frequency (real-time, daily, weekly)
5. Click "Save Preferences"

Notification Frequency Options

Real-Time (Immediate):

• Email sent immediately
• Best for: Urgent updates
• Recommended for: Request completed, new messages

Daily Digest:

• One email per day
• Summary of all updates
• Choose time: Morning, afternoon, evening
• Best for: Non-urgent updates

Weekly Summary:

• One email per week
• Choose day: Monday-Sunday
• Best for: Low-priority updates

Disabled:

• No emails for this type
• Updates still in dashboard

Recommended Settings

For Active Users:

• Request Updates: Real-time
• Messages: Real-time
• Comments: Real-time
• Billing: Real-time

For Occasional Users:

• Request Updates: Real-time
• Messages: Daily digest
• Comments: Daily digest
• Billing: Real-time

Dashboard Preferences

Customizing Your Dashboard

What You Can Customize:

• Default view (list, grid, kanban)
• Items per page
• Sort order
• Visible columns
• Widget layout

Setting Default View

1. Go to Settings > Preferences
2. Select "Default Dashboard View"
3. Choose: List, Grid, or Kanban
4. Click "Save"

Items Per Page

1. Go to Settings > Preferences
2. Select "Items Per Page"
3. Choose: 10, 25, 50, or 100
4. Click "Save"

Account Security

Security Best Practices

Password Security:

• Use strong, unique password
• Change regularly (every 3-6 months)
• Never share password
• Use password manager

Email Security:

• Use secure email provider
• Enable email 2FA if available
• Don't click suspicious links
• Verify sender before clicking

Device Security:

• Keep devices updated
• Use antivirus software
• Lock screen when away
• Don't save passwords on public computers

Recognizing Phishing

Warning Signs:

• Urgent action required
• Suspicious sender email
• Generic greetings
• Spelling/grammar errors
• Requests for password
• Suspicious links

Thrivepix Will Never:

• Ask for password via email
• Request sensitive info via email
• Send suspicious links
• Threaten account closure

If Account Compromised

1. Change password immediately
2. Check account activity
3. Review recent requests
4. Contact support@thrivepix.com
5. Enable additional security

Account Activity

Viewing Login History

1. Go to Settings > Security
2. View "Recent Activity"
3. See login dates and times
4. See IP addresses
5. See device/browser info

Active Sessions

What You'll See:

• Current active sessions
• Device and browser
• Location (approximate)
• Last activity time

Managing Sessions:

• Log out of specific session
• Log out of all sessions
• Useful if device lost/stolen

Deleting Your Account

Before Deleting

Consider:

• Cancel subscription first
• Download any needed data
• Export request history
• Save important files
• Deletion is permanent

How to Delete Account

1. Cancel active subscription
2. Go to Settings > Account
3. Scroll to "Delete Account"
4. Click "Delete My Account"
5. Confirm deletion
6. Enter password
7. Account deleted

What Happens:

• Account permanently deleted
• All data removed
• Cannot be recovered
• Email address can be reused

Common Questions

Q: Can I change my username?
A: Your email address is your username. Change email to change username.

Q: How do I update my billing email?
A: Update in Customer Hub separately at accounts.thrivepix.com/updateinfo/

Q: Can I have multiple email addresses?
A: No, one email per account. Add team members for additional users.

Q: What if I forget my password?
A: Use "Forgot Password" link on login page to reset.

Q: How often should I change my password?
A: Every 3-6 months, or immediately if compromised.

Q: Can I disable all email notifications?
A: You can disable most, but critical notifications (billing, security) remain enabled.

Q: How do I change my time zone?
A: Go to Settings > Preferences > Time Zone.

Q: Can I export my account data?
A: Yes, contact support@thrivepix.com to request data export.

Need More Help?

Contact support@thrivepix.com or message your project manager