Quick Summary

Having trouble logging into your Thrivepix account? This guide covers all common login issues including forgotten passwords, account lockouts, email problems, and browser compatibility issues with step-by-step solutions.

What You'll Learn

• How to reset your password
• Fixing account lockout issues
• Troubleshooting email delivery problems
• Resolving browser compatibility issues
• Clearing cache and cookies
• When to contact support

Forgot Password

Resetting Your Password

If you've forgotten your password, follow these steps:

1. Go to portal.thrivepix.com
2. Click \"Forgot Password?\" link below login form
3. Enter your email address
4. Click \"Send Reset Link\"
5. Check your email inbox
6. Click the reset link in email (valid for 1 hour)
7. Enter your new password
8. Confirm your new password
9. Click \"Reset Password\"
10. You'll be redirected to login page
11. Log in with your new password

Password Reset Email Not Received

Check Spam/Junk Folder:

• Email may be filtered as spam
• Check spam, junk, or promotions folder
• Look for email from noreply@thrivepix.com
• Mark as \"Not Spam\" if found

Wait a Few Minutes:

• Email delivery can take 2-5 minutes
• Don't request multiple resets immediately
• Wait at least 5 minutes before trying again

Verify Email Address:

• Make sure you're using correct email
• Check for typos
• Use the email you registered with
• Try alternate email if you have multiple

Check Email Filters:

• Corporate email may have strict filters
• Contact IT department
• Whitelist noreply@thrivepix.com
• Whitelist @thrivepix.com domain

Try Different Email:

• If you have access to account, change email first
• If not, contact support@thrivepix.com
• Provide account details for verification

Password Reset Link Expired

Why Links Expire:

• Security measure
• Links valid for 1 hour only
• Prevents unauthorized access

Solution:

1. Request new password reset
2. Check email immediately
3. Click link within 1 hour
4. Complete reset process right away

New Password Not Working

Common Issues:

• Caps Lock is on
• Extra spaces before/after password
• Copy/paste added hidden characters
• Using old password by mistake

Solutions:

• Check Caps Lock key
• Type password manually (don't copy/paste)
• Try password reset again
• Use password manager to avoid errors

Account Locked or Suspended

Too Many Failed Login Attempts

What Happens:

• After 5 failed login attempts
• Account temporarily locked
• Security measure to prevent hacking
• Automatic lockout for 30 minutes

Solution:

1. Wait 30 minutes - Lockout automatically expires
2. Try logging in again
3. Use correct password
4. If still locked, reset password

Prevent Future Lockouts:

• Use password manager
• Save password securely
• Reset password if forgotten
• Don't guess multiple times

Account Suspended for Payment Issues

Why Accounts Get Suspended:

• Payment failed
• Credit card expired
• Insufficient funds
• Subscription cancelled

How to Resolve:

1. Check email for payment failure notice
2. Go to accounts.thrivepix.com
3. Update payment method
4. Retry payment
5. Account reactivates immediately
6. If issues persist, contact support@thrivepix.com

Account Suspended for Terms Violation

Rare Cases:

• Violation of Terms of Service
• Fraudulent activity
• Abuse of service

What to Do:

1. Check email for suspension notice
2. Review reason for suspension
3. Contact support@thrivepix.com
4. Provide explanation if needed
5. Wait for review and response

Email Address Issues

Wrong Email Address

If You Used Wrong Email:

• Try all email addresses you use
• Check personal and work emails
• Try old email addresses
• Contact support if can't remember

Support Can Help:

• Email support@thrivepix.com
• Provide: Name, company, approximate signup date
• Provide payment email if different
• They'll help locate your account

Email Address Changed

If You No Longer Have Access to Email:

1. Contact support@thrivepix.com from new email
2. Provide account details for verification
3. Provide: Name, company, old email, payment info
4. Support will verify identity
5. They'll update email address
6. You'll receive confirmation

Multiple Accounts

If You Have Multiple Accounts:

• Each email = separate account
• Can't merge accounts
• Choose primary account
• Cancel duplicate accounts

To Consolidate:

1. Decide which account to keep
2. Export data from other accounts if needed
3. Cancel duplicate subscriptions
4. Use only primary account going forward

Browser Compatibility Issues

Supported Browsers

Fully Supported:

• Google Chrome (latest version)
• Mozilla Firefox (latest version)
• Safari (latest version)
• Microsoft Edge (latest version)

Not Supported:

• Internet Explorer (any version)
• Very old browser versions
• Mobile browsers (limited support)

Update Your Browser

Why Update:

• Security improvements
• Better performance
• New features support
• Bug fixes

How to Update:

Chrome:

1. Click three dots (top right)
2. Go to Help > About Google Chrome
3. Chrome updates automatically
4. Restart browser

Firefox:

1. Click menu (three lines)
2. Go to Help > About Firefox
3. Firefox updates automatically
4. Restart browser

Safari:

1. Open App Store
2. Click Updates
3. Update Safari if available
4. Restart browser

Edge:

1. Click three dots (top right)
2. Go to Help and feedback > About Microsoft Edge
3. Edge updates automatically
4. Restart browser

Clear Cache and Cookies

Why Clear Cache:

• Fixes loading issues
• Resolves display problems
• Removes corrupted data
• Improves performance

Chrome:

1. Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)
2. Select \"All time\" from time range
3. Check \"Cookies\" and \"Cached images and files\"
4. Click \"Clear data\"
5. Restart browser
6. Try logging in again

Firefox:

1. Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)
2. Select \"Everything\" from time range
3. Check \"Cookies\" and \"Cache\"
4. Click \"Clear Now\"
5. Restart browser
6. Try logging in again

Safari:

1. Go to Safari > Preferences
2. Click Privacy tab
3. Click \"Manage Website Data\"
4. Click \"Remove All\"
5. Confirm
6. Restart browser
7. Try logging in again

Edge:

1. Press Ctrl+Shift+Delete (Windows)
2. Select \"All time\" from time range
3. Check \"Cookies\" and \"Cached images and files\"
4. Click \"Clear now\"
5. Restart browser
6. Try logging in again

Disable Browser Extensions

Extensions That May Cause Issues:

• Ad blockers
• Privacy extensions
• VPN extensions
• Script blockers
• Password managers (sometimes)

How to Disable:

1. Try logging in using Incognito/Private mode first
2. If that works, an extension is the problem
3. Go to browser extensions/add-ons
4. Disable extensions one by one
5. Test login after each
6. Identify problematic extension
7. Keep it disabled or remove it

Try Incognito/Private Mode

Why Try Incognito:

• Disables extensions
• Uses fresh cache
• No stored cookies
• Helps identify issues

How to Open:

• Chrome: Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac)
• Firefox: Ctrl+Shift+P (Windows) or Cmd+Shift+P (Mac)
• Safari: Cmd+Shift+N (Mac)
• Edge: Ctrl+Shift+N (Windows)

If Login Works in Incognito:

• Problem is with cache, cookies, or extensions
• Clear cache and cookies in normal mode
• Disable extensions
• Should fix the issue

Connection and Network Issues

Check Internet Connection

Verify Connection:

• Try loading other websites
• Check WiFi/Ethernet connection
• Restart router if needed
• Try different network

Firewall or Security Software

Corporate Networks:

• Company firewall may block access
• Contact IT department
• Request whitelist for portal.thrivepix.com
• May need VPN exception

Antivirus Software:

• May block login page
• Temporarily disable to test
• Add Thrivepix to exceptions
• Re-enable after testing

VPN Issues

If Using VPN:

• Try disconnecting VPN
• Test login without VPN
• If works, VPN is the issue
• Try different VPN server
• Contact VPN provider

Mobile Device Issues

Mobile Browser Limitations

Current Status:

• Thrivepix optimized for desktop
• Mobile browsers have limited support
• Some features may not work
• Best experience on desktop

Mobile Workarounds:

• Use desktop mode in mobile browser
• Rotate to landscape orientation
• Use tablet instead of phone
• Access from desktop when possible

Mobile App

No Native App Currently:

• No iOS or Android app yet
• Use mobile browser instead
• Bookmark portal.thrivepix.com
• Add to home screen for quick access

Two-Factor Authentication Issues

Note: Thrivepix does not currently use two-factor authentication. If you're being asked for 2FA, you may be on the wrong website or experiencing a phishing attempt.

Verify You're on Correct Site:

• URL should be exactly: portal.thrivepix.com
• Check for HTTPS (secure connection)
• Look for padlock icon in address bar
• If different URL, do not enter credentials

Session Timeout Issues

Logged Out Automatically

Why This Happens:

• Security measure
• Session expires after inactivity
• Typically 2-4 hours
• Protects your account

Solution:

• Simply log in again
• Your work is saved
• No data lost

Stay Logged In

\"Remember Me\" Option:

• Check \"Remember Me\" when logging in
• Stays logged in longer
• Only use on personal devices
• Don't use on public/shared computers

Error Messages

\"Invalid Email or Password\"

Causes:

• Wrong email address
• Wrong password
• Caps Lock is on
• Extra spaces in email/password

Solutions:

1. Double-check email address
2. Check Caps Lock
3. Try password reset
4. Try different email if you have multiple

\"Account Not Found\"

Causes:

• Wrong email address
• Account not created yet
• Account deleted

Solutions:

1. Try all your email addresses
2. Check if you need to sign up
3. Contact support@thrivepix.com

\"Too Many Attempts\"

Cause:

• Multiple failed login attempts
• Account temporarily locked

Solution:

• Wait 30 minutes
• Try again
• Use password reset

\"Service Unavailable\" or \"500 Error\"

Cause:

• Temporary server issue
• Maintenance in progress
• Rare technical problem

Solutions:

1. Wait 5-10 minutes
2. Try again
3. Check status page (if available)
4. Contact support if persists

Still Can't Log In?

Before Contacting Support

Try These Steps:

1. Reset your password
2. Clear browser cache and cookies
3. Try different browser
4. Try incognito/private mode
5. Disable browser extensions
6. Check internet connection
7. Try different device
8. Wait 30 minutes if locked out

Contact Support

If Still Having Issues:

Email: support@thrivepix.com

Include This Information:

• Your email address
• Description of the problem
• Error messages you see
• Browser and version
• Operating system
• Steps you've already tried
• Screenshots (if helpful)

Response Time:

• Usually within 24 hours
• Faster during business hours
• Check spam folder for reply

Common Questions

Q: How long does password reset take?
A: Email arrives within 2-5 minutes. Reset link valid for 1 hour.

Q: Can I change my email address?
A: Yes, in Settings > Account. Must verify new email.

Q: Why do I keep getting logged out?
A: Sessions expire after inactivity for security. Check \"Remember Me\" to stay logged in longer.

Q: Can I use the same password for multiple accounts?
A: Not recommended for security. Use unique passwords for each account.

Q: What if I don't have access to my email anymore?
A: Contact support@thrivepix.com with account details for verification.

Q: Is there a mobile app?
A: Not currently. Use mobile browser to access portal.thrivepix.com.

Q: Why can't I log in from my work computer?
A: Corporate firewall may block access. Contact your IT department.

Q: How do I know if I'm on the real Thrivepix site?
A: Check URL is exactly portal.thrivepix.com with HTTPS and padlock icon.

Q: Can support reset my password for me?
A: No, for security reasons. Use \"Forgot Password\" feature instead.

Q: What browsers work best?
A: Latest versions of Chrome, Firefox, Safari, or Edge.

Need More Help?

Contact support@thrivepix.com with your login issue details