Quick Summary
Having trouble uploading files to your requests? Learn about supported file types, size limits, troubleshooting upload errors, and alternative methods for sharing large files.
What You'll Learn
- Supported file types and formats
- File size limits and restrictions
- Troubleshooting upload failures
- Alternative file sharing methods
- Best practices for file organization
- Compressing files for upload
Supported File Types
Design Files
Fully Supported:
- Images: JPG, JPEG, PNG, GIF, SVG, WebP
- Vector: AI, EPS, PDF, SVG
- Design: PSD, Sketch, Figma (links), XD
- Documents: PDF, DOC, DOCX, TXT
- Spreadsheets: XLS, XLSX, CSV
- Presentations: PPT, PPTX, KEY
Media Files
Video:
- MP4, MOV, AVI, WMV
- Recommended: MP4 (H.264)
- Max size: 500MB
Audio:
- MP3, WAV, M4A
- Max size: 100MB
Archive Files
Compressed:
- ZIP, RAR, 7Z
- TAR, GZ
- Max size: 1GB
Code and Development
Supported:
- HTML, CSS, JS
- JSON, XML
- TXT, MD
Unsupported File Types
Not Allowed:
- Executable files (.exe, .app, .dmg)
- System files
- Potentially harmful files
- Encrypted files (unless password provided)
File Size Limits
Upload Limits
Per File:
- Images: 50MB max
- Documents: 50MB max
- Videos: 500MB max
- Archives: 1GB max
- Other files: 100MB max
Per Request:
- Total: 2GB max per request
- Multiple files allowed
- Upload in batches if needed
Why Size Limits Exist
- Server capacity
- Upload speed/reliability
- Storage management
- Processing efficiency
If Files Too Large
Options:
- Compress files (see below)
- Use external file sharing
- Split into multiple uploads
- Reduce image resolution
- Convert video format
Troubleshooting Upload Failures
Common Upload Errors
"File Too Large"
- File exceeds size limit
- Compress file
- Use external sharing
- Split into smaller files
"Upload Failed" or "Network Error"
- Internet connection issue
- Check connection
- Try again
- Try different network
"Invalid File Type"
- File type not supported
- Convert to supported format
- Zip file and upload
- Use external sharing
"Upload Timeout"
- File taking too long
- Slow internet connection
- File too large
- Try smaller file
- Use external sharing
Browser Issues
Upload Not Working:
- Clear browser cache
- Try different browser
- Disable browser extensions
- Try incognito mode
- Update browser
Drag and Drop Not Working:
- Try click to browse instead
- Check browser compatibility
- Disable extensions
- Try different browser
Connection Issues
Slow Upload Speed:
- Check internet speed
- Close other applications
- Pause other downloads
- Try wired connection
- Upload during off-peak hours
Upload Keeps Failing:
- Check internet stability
- Try different network
- Use mobile hotspot
- Contact ISP if persistent
File Corruption
File Won't Upload:
- File may be corrupted
- Try opening file first
- Re-export from source
- Try different copy of file
Alternative File Sharing Methods
When to Use Alternatives
Use External Sharing If:
- Files exceed size limits
- Upload keeps failing
- Many large files
- Slow internet connection
- Need to share folders
Google Drive
How to Share:
- Upload files to Google Drive
- Right-click file/folder
- Click "Share" or "Get link"
- Set to "Anyone with the link"
- Copy link
- Paste link in request comments
- Add description of files
Best For:
- Large files
- Multiple files
- Folders
- Collaboration
Dropbox
How to Share:
- Upload to Dropbox
- Click "Share" button
- Click "Create link"
- Copy link
- Paste in request comments
Best For:
- Large files
- File synchronization
- Version history
WeTransfer
How to Share:
- Go to wetransfer.com
- Upload files (up to 2GB free)
- Enter your email
- Enter recipient email (support@thrivepix.com)
- Add message
- Click "Transfer"
- Copy link from confirmation
- Paste in request comments
Best For:
- Very large files
- Temporary sharing
- No account needed
OneDrive
How to Share:
- Upload to OneDrive
- Right-click file
- Click "Share"
- Set permissions to "Anyone"
- Copy link
- Paste in request comments
Best For:
- Microsoft Office files
- Large files
- Windows users
File Sharing Best Practices
When Sharing Links:
- Set permissions to "Anyone with link"
- Test link in incognito mode
- Don't require sign-in
- Add description in comments
- List what files are included
- Keep files available until request complete
Security Note:
- Only share with Thrivepix
- Don't post links publicly
- Remove access after project complete if desired
Compressing Files
Why Compress
- Reduce file size
- Faster uploads
- Stay within limits
- Bundle multiple files
Compressing Images
Online Tools:
- TinyPNG.com - PNG compression
- Compressor.io - Multiple formats
- Squoosh.app - Google's tool
Desktop Tools:
- Photoshop: Save for Web
- Preview (Mac): Export with lower quality
- GIMP: Export with compression
Tips:
- Reduce resolution if very large
- Convert PNG to JPG if no transparency needed
- Use 80-90% quality for JPG
- Remove metadata
Compressing Videos
Online Tools:
- CloudConvert.com
- FreeConvert.com
Desktop Tools:
- HandBrake (free)
- Adobe Media Encoder
- Final Cut Pro
Tips:
- Convert to MP4 (H.264)
- Reduce resolution (1080p usually sufficient)
- Lower bitrate
- Trim unnecessary parts
Creating ZIP Archives
Windows:
- Select files
- Right-click
- Send to > Compressed (zipped) folder
- Name the ZIP file
- Upload ZIP file
Mac:
- Select files
- Right-click (or Control+click)
- Click "Compress"
- ZIP file created
- Upload ZIP file
Benefits:
- Bundles multiple files
- Reduces total size
- Easier to organize
- Single upload
Best Practices for File Organization
Naming Files
Good File Names:
- Descriptive: logo-blue-version.png
- Include version: homepage-v2.psd
- Use dates: brand-guide-2024-01.pdf
- Avoid spaces: use-hyphens-or_underscores
- Keep it short but clear
Bad File Names:
- Vague: image1.jpg, file.pdf
- Too long: this-is-the-final-final-version-really-final.psd
- Special characters: logo@#$.png
- All caps: LOGO.PNG
Organizing Multiple Files
Use Folders:
- Group related files
- Create logical structure
- Example: /logos, /images, /documents
- ZIP folder for upload
Include README:
- Create README.txt
- List files and purpose
- Provide instructions
- Note any special requirements
File Formats
Provide Source Files:
- Editable formats preferred
- PSD, AI, Sketch, Figma
- Allows easier revisions
Include Exports:
- Also provide JPG/PNG
- For quick reference
- Designer can see intent
Vector Files:
- Provide AI or EPS for logos
- SVG for web use
- Ensures scalability
Upload Progress and Status
Monitoring Uploads
What You'll See:
- Progress bar
- Percentage complete
- Time remaining estimate
- File name
During Upload:
- Don't close browser
- Don't navigate away
- Keep tab open
- Wait for confirmation
Upload Confirmation
Success Indicators:
- Green checkmark
- "Upload complete" message
- File appears in list
- Thumbnail visible (for images)
If Unsure:
- Check file list
- Refresh page
- Look for file name
- Try uploading again if missing
Mobile Upload Issues
Mobile Limitations
Current Status:
- Mobile upload support limited
- Desktop recommended
- Some file types may not work
- Larger files problematic
Mobile Workarounds
If Must Use Mobile:
- Use mobile browser (not app)
- Upload smaller files only
- Use cloud service instead
- Share link from Google Drive/Dropbox
- Switch to desktop when possible
Common Questions
Q: What's the maximum file size?
A: Depends on type: Images 50MB, Videos 500MB, Archives 1GB. Total 2GB per request.
Q: Can I upload a folder?
A: No, but you can ZIP the folder and upload the ZIP file.
Q: Why does my upload keep failing?
A: Check file size, internet connection, and browser. Try compressing or using external sharing.
Q: Can I upload from my phone?
A: Limited support. Desktop recommended. Use cloud sharing for mobile.
Q: How do I share very large files?
A: Use Google Drive, Dropbox, or WeTransfer and share the link in comments.
Q: Can I delete a file after uploading?
A: Contact PM to remove files. Don't have direct delete access.
Q: What if my file type isn't supported?
A: Convert to supported format, ZIP it, or use external sharing.
Q: How long are uploaded files kept?
A: Files kept for duration of request and 90 days after completion.
Q: Can I upload files after submitting request?
A: Yes, upload additional files anytime via request page.
Q: Why can't I drag and drop files?
A: Try clicking upload button instead, or try different browser.
Need More Help?
Contact support@thrivepix.com or add comment to your request