Quick Summary
Understanding Thrivepix Terms of Service including service agreement, user responsibilities, acceptable use policy, and termination conditions. These terms govern your use of our design subscription service.
What You'll Learn
- Service agreement overview
- Your rights and responsibilities
- Acceptable use policy
- Prohibited activities
- Termination conditions
- Limitation of liability
Service Agreement Overview
Agreement to Terms
By Using Thrivepix You Agree To:
- These Terms of Service
- Our Privacy Policy
- Our Refund and Cancellation Policy
- All applicable laws and regulations
If You Don't Agree:
- Do not use the service
- Contact us with questions
- Seek legal advice if needed
Service Description
Thrivepix Provides:
- Unlimited design requests (based on plan)
- Professional design services
- Unlimited revisions (same scope)
- Fast turnaround times
- Dedicated project manager
- Secure file delivery
Service Limitations:
- Requests processed sequentially
- Active request limits based on plan
- Turnaround times are estimates
- Some requests may require more time
- Complex projects may be phased
Subscription Plans
Plan Types:
- Monthly subscriptions
- Annual subscriptions (discounted)
- Different tiers with varying features
- Can upgrade/downgrade anytime
Billing:
- Automatic recurring billing
- Charged on signup anniversary
- Prorated charges for plan changes
- No refunds for partial months
User Responsibilities
Account Security
You Are Responsible For:
- Maintaining account security
- Keeping password confidential
- All activity under your account
- Notifying us of unauthorized access
- Using strong passwords
We Are Not Liable For:
- Unauthorized account access
- Loss due to compromised credentials
- Actions taken by team members you add
Providing Information
You Must Provide:
- Accurate account information
- Valid payment method
- Clear request requirements
- Necessary files and assets
- Timely feedback and approvals
You Must Not Provide:
- False or misleading information
- Stolen or copyrighted materials
- Illegal content
- Malicious files or code
Communication
You Agree To:
- Respond to requests for information
- Provide feedback in reasonable time
- Communicate professionally
- Use platform messaging system
Payment Obligations
You Are Responsible For:
- Paying subscription fees on time
- Maintaining valid payment method
- Updating expired cards
- Resolving payment disputes
- All applicable taxes
Acceptable Use Policy
Permitted Uses
You May Use Thrivepix For:
- Business design needs
- Personal projects
- Client work (white-label)
- Commercial purposes
- Marketing materials
- Website and app design
- Brand development
Prohibited Activities
You May Not:
- Violate any laws or regulations
- Infringe intellectual property rights
- Submit illegal or harmful content
- Harass or abuse team members
- Attempt to hack or breach security
- Resell service without authorization
- Share account credentials
- Use for competitive purposes
- Submit excessive requests to overwhelm system
- Request illegal or unethical content
Prohibited Content
Do Not Request Designs For:
- Illegal activities or products
- Hate speech or discrimination
- Adult/explicit content
- Violence or harm
- Fraudulent purposes
- Spam or phishing
- Malware or viruses
Intellectual Property Respect
You Must:
- Own or have rights to materials you provide
- Not request copies of copyrighted work
- Not request trademarked designs
- Respect third-party intellectual property
- Obtain necessary licenses
We Will Not:
- Copy existing designs
- Infringe trademarks
- Use unlicensed assets
- Violate copyright
Service Modifications
Changes to Service
We Reserve Right To:
- Modify or discontinue features
- Change pricing with notice
- Update terms of service
- Improve or change processes
- Add or remove services
Notice of Changes:
- 30 days notice for major changes
- Email notification
- Posted on website
- Continued use = acceptance
Service Availability
We Strive For:
- 99% uptime
- Minimal disruptions
- Scheduled maintenance windows
- Quick issue resolution
We Are Not Liable For:
- Temporary service interruptions
- Scheduled maintenance
- Force majeure events
- Third-party service failures
Termination Conditions
Your Right to Terminate
You May Cancel:
- Anytime, for any reason
- No cancellation fees
- No questions asked
- Keep access until end of billing period
How to Cancel:
- Go to accounts.thrivepix.com
- Click "Cancel Subscription"
- Confirm cancellation
- Receive confirmation email
Our Right to Terminate
We May Suspend or Terminate If:
- Payment failure (after attempts to resolve)
- Violation of Terms of Service
- Prohibited activities
- Abusive behavior
- Fraudulent activity
- Legal requirements
Termination Process:
- Warning email (when possible)
- Opportunity to resolve
- Immediate suspension for serious violations
- Account termination if unresolved
Effect of Termination
Upon Termination:
- Access ends immediately (for violations)
- Access continues until period end (for cancellations)
- No refund for unused time
- Data retained for 90 days
- After 90 days, data permanently deleted
Your Obligations:
- Download all files before termination
- Export any needed data
- Settle outstanding payments
Intellectual Property Rights
Your Content
You Retain Ownership Of:
- Materials you provide
- Content you submit
- Your brand assets
- Your intellectual property
You Grant Us License To:
- Use your materials to provide service
- Store and process your content
- Share with team members working on requests
- Display for service delivery purposes
Our Deliverables
You Own:
- All completed work we deliver
- Full commercial rights
- Right to modify and use
- Right to resell to clients
We Retain:
- Right to showcase (with permission)
- Portfolio use (if approved)
- Case study rights (if approved)
Thrivepix Property
We Own:
- Thrivepix brand and trademarks
- Platform and technology
- Processes and methodologies
- Website and content
You May Not:
- Use Thrivepix trademarks without permission
- Copy our platform or processes
- Reverse engineer our technology
Warranties and Disclaimers
Our Warranties
We Warrant That:
- Services provided professionally
- Work is original (not copied)
- We have right to provide services
- We'll make reasonable efforts to meet timelines
Disclaimers
Service Provided "As Is":
- No guarantee of specific results
- No guarantee of exact timelines
- No guarantee of uninterrupted service
- Design is subjective
We Are Not Responsible For:
- How you use deliverables
- Results you achieve
- Third-party services
- Your business outcomes
Limitation of Liability
Liability Limits
Our Liability Limited To:
- Amount paid in last 12 months
- Or $1,000, whichever is less
- Direct damages only
We Are Not Liable For:
- Indirect or consequential damages
- Lost profits or revenue
- Lost data (backup your files)
- Business interruption
- Third-party claims
Indemnification
You Agree To Indemnify Us For:
- Your violation of terms
- Your use of deliverables
- Materials you provide
- Your business activities
- Third-party claims against us
Dispute Resolution
Informal Resolution
First Step:
- Contact support@thrivepix.com
- Explain the issue
- We'll work to resolve
- Most issues resolved quickly
Formal Disputes
If Informal Resolution Fails:
- Binding arbitration
- Individual basis (no class actions)
- Governed by [State] law
- Venue in [Location]
Exceptions
Either Party May Seek:
- Injunctive relief
- Intellectual property protection
- Small claims court (if eligible)
General Provisions
Entire Agreement
- These terms constitute entire agreement
- Supersede prior agreements
- Include referenced policies
Severability
- If any provision invalid, others remain
- Invalid provisions modified to be enforceable
No Waiver
- Failure to enforce doesn't waive rights
- We may enforce at any time
Assignment
- You may not assign without consent
- We may assign to affiliates or acquirers
Force Majeure
- Not liable for events beyond control
- Natural disasters, war, strikes, etc.
- Service may be suspended during such events
Contact and Legal
Governing Law
- Governed by [State/Country] law
- Excluding conflict of law provisions
Contact for Legal Matters
Legal Inquiries:
- Email: legal@thrivepix.com
- Address: [Company Address]
General Support:
- Email: support@thrivepix.com
Updates to Terms
We May Update Terms:
- Posted on website
- Email notification for material changes
- Effective date specified
- Continued use = acceptance
Review Regularly:
- Check for updates
- Understand your obligations
- Contact us with questions
Common Questions
Q: Can I use Thrivepix for client work?
A: Yes, absolutely. White-label service available.
Q: What happens if I violate terms?
A: Warning first (usually), then suspension or termination if not resolved.
Q: Can I cancel anytime?
A: Yes, no cancellation fees or penalties.
Q: Who owns the work you create?
A: You do. Full ownership and commercial rights.
Q: What if I disagree with these terms?
A: Contact us to discuss, or don't use the service.
Q: How will I know if terms change?
A: Email notification for material changes, always posted on website.
Q: Can I negotiate custom terms?
A: For enterprise accounts, contact us to discuss.
Q: What law governs these terms?
A: [State/Country] law, specified in terms.
Q: Are there any hidden fees?
A: No, transparent pricing. Only subscription fee.
Q: What if there's a dispute?
A: Contact us first for informal resolution. Binding arbitration if needed.
Acceptance
By Using Thrivepix You Acknowledge:
- You have read these terms
- You understand these terms
- You agree to be bound by these terms
- You are authorized to agree (18+ or business authority)
Last Updated: [Date]
Questions? Contact legal@thrivepix.com or support@thrivepix.com