Quick Summary
Clear information about refund eligibility, cancellation process, no long-term contracts, and our satisfaction commitment. Cancel anytime with no penalties.
What You'll Learn
- When refunds are available
- How to cancel your subscription
- No long-term contract commitment
- Satisfaction guarantee details
- Pause vs cancel options
- What happens after cancellation
No Long-Term Contracts
Month-to-Month Freedom
Our Commitment:
- No long-term contracts required
- Cancel anytime
- No cancellation fees
- No penalties for canceling
- No questions asked
Plan Options:
- Monthly: Pay month-to-month, cancel anytime
- Annual: Optional 12-month commitment for discount
- Both can be cancelled anytime
- Annual: No refund for unused months
Why No Contracts
- We earn your business every month
- You stay because you're satisfied
- Not locked in
- Flexibility for your business
- Risk-free to try
Cancellation Process
How to Cancel
Easy Cancellation:
- Go to accounts.thrivepix.com
- Log in with your email
- Click "Manage Subscription"
- Click "Cancel Subscription"
- Confirm cancellation
- Receive confirmation email
- That's it!
No Hoops to Jump Through:
- No phone calls required
- No retention tactics
- No waiting periods
- Instant cancellation
- Simple online process
When to Cancel
Cancel Before Renewal Date To:
- Avoid next charge
- Stop recurring billing
- End subscription
Timing:
- Cancel anytime before renewal
- Even on last day of billing period
- Takes effect immediately
- Access continues until period ends
What Happens After Cancellation
Immediately:
- No future charges
- Billing stops
- Cancellation confirmed
Until End of Billing Period:
- Keep full access
- Submit requests
- Complete active requests
- Download all files
- Access dashboard
After Billing Period Ends:
- Access removed
- Cannot submit new requests
- Account enters grace period
- Data retained for 90 days
After 90 Days:
- Account permanently deleted
- All data removed
- Cannot be recovered
- Can sign up again as new customer
Reactivating After Cancellation
Within 90 Days:
- Can reactivate account
- All data restored
- Same account and history
- Update payment method
- Resume service
After 90 Days:
- Must sign up as new customer
- Previous data not available
- Start fresh
Pause vs Cancel
Pause Subscription
Consider Pausing If:
- Temporary slowdown
- Seasonal business
- Budget constraints
- Plan to return
Pause Benefits:
- No charges during pause
- Keep your account
- Data preserved
- Easy to resume
- No re-setup needed
How to Pause:
- Go to accounts.thrivepix.com
- Click "Pause Subscription"
- Select pause duration (1-3 months)
- Confirm pause
- Resume anytime
Cancel Subscription
Choose Cancel If:
- No longer need service
- Switching to different solution
- Business closing
- Long-term hiatus
Cancel Considerations:
- Permanent (after 90 days)
- Data will be deleted
- Must download files first
- Can reactivate within 90 days
Refund Policy
Refund Eligibility
Refunds Available For:
- Billing Errors: Charged incorrectly
- Duplicate Charges: Charged twice
- Service Not Provided: Unable to deliver service
- Technical Issues: Platform unavailable for extended period
- First 14 Days: Not satisfied with service (case-by-case)
Refunds NOT Available For:
- Change of mind after 14 days
- Unused time on subscription
- Work already completed
- Dissatisfaction with completed work (revisions available instead)
- Cancellation mid-cycle
- Annual plans (no prorated refunds)
14-Day Satisfaction Period
First-Time Customers:
- Try service for 14 days
- If not satisfied, contact us
- We'll work to make it right
- Refund considered case-by-case
- Must have given service fair try
Requirements:
- First-time customer
- Within first 14 days
- Attempted to use service
- Communicated issues
- Gave us chance to resolve
Requesting a Refund
How to Request:
- Email support@thrivepix.com
- Subject: "Refund Request - [Invoice Number]"
- Include:
- Invoice number
- Reason for refund
- Account email
- Details of issue
- We review within 3-5 business days
- Decision communicated via email
- If approved, refund processed
Refund Processing Time:
- Approval: 3-5 business days
- Processing: 1-2 business days
- Bank posting: 5-10 business days
- Total: Up to 2 weeks
Refund Method:
- Refunded to original payment method
- Same card used for payment
- Cannot refund to different card
Billing After Cancellation
No Charges After Cancellation
Once Cancelled:
- No future charges
- Recurring billing stops
- Card not charged again
If Charged After Cancellation:
- Contact support immediately
- Provide cancellation confirmation
- Full refund issued
- Usually billing system error
Outstanding Balances
Before Cancelling:
- Settle any outstanding charges
- Failed payments must be resolved
- Cannot cancel with unpaid balance
Annual Plan Cancellation
Annual Subscription Terms
Annual Plans:
- 12-month commitment
- Discounted rate
- Paid upfront or monthly
- Can still cancel anytime
Cancellation of Annual Plans
If You Cancel:
- Can cancel anytime
- No refund for unused months
- Access continues until year ends
- No renewal after year
Example:
- Paid for annual plan
- Cancel after 6 months
- Keep access for remaining 6 months
- No refund for unused time
- No charges after year ends
Annual to Monthly Conversion
Cannot Convert Mid-Year:
- Annual commitment is for full year
- Can switch to monthly at renewal
- Contact support before renewal
- Will switch to monthly rate
Satisfaction Guarantee
Our Commitment to Quality
We Guarantee:
- Professional quality work
- Unlimited revisions
- Responsive communication
- Reasonable turnaround times
- Original designs
If You're Not Satisfied
We'll Make It Right:
- Request Revisions: Unlimited revisions included
- Communicate Issues: Tell us what's wrong
- Work Together: We'll find solution
- Escalate if Needed: Manager review available
Better Than Refunds:
- Revisions until you're happy
- Different designer if needed
- Manager involvement
- We want you satisfied
Downgrading Plans
Downgrade Process
How to Downgrade:
- Go to accounts.thrivepix.com
- Click "Change Plan"
- Select lower tier
- Choose when to apply:
- Immediately (prorated credit)
- At next renewal (no credit)
- Confirm change
Downgrade Refunds
Immediate Downgrade:
- Prorated credit applied
- Credit toward next bill
- Not refunded to card
- Used for future charges
At Renewal:
- No credit or refund
- Keep current plan until renewal
- Lower rate starts at renewal
Special Circumstances
Service Issues
If We Can't Deliver Service:
- Technical problems
- Extended outages
- Unable to fulfill requests
- Refund or credit provided
Billing Errors
If Billing Error Occurs:
- Contact us immediately
- We investigate
- Refund if error confirmed
- Usually resolved within 48 hours
Fraudulent Charges
If You See Unauthorized Charge:
- Contact us immediately
- We investigate
- Refund if fraudulent
- Account secured
- May need to file police report
Common Questions
Q: Can I cancel anytime?
A: Yes, absolutely. No cancellation fees or penalties.
Q: Will I get refund for unused time?
A: No, but you keep access until end of paid period.
Q: What if I cancel by mistake?
A: Contact us immediately. Can reactivate within 90 days.
Q: Do I need to give notice before cancelling?
A: No, cancel anytime. Takes effect immediately.
Q: Can I pause instead of cancel?
A: Yes, pause for 1-3 months. No charges during pause.
Q: What happens to my files after cancellation?
A: Download before cancellation. Deleted after 90 days.
Q: Can I get refund if not satisfied?
A: Within first 14 days, case-by-case. Try revisions first.
Q: How long does refund take?
A: Up to 2 weeks total (approval + processing + bank posting).
Q: Can I reactivate after cancelling?
A: Yes, within 90 days. After that, must sign up as new customer.
Q: What if charged after cancellation?
A: Contact us immediately for full refund.
Need Help?
Questions about cancellation or refunds? Contact support@thrivepix.com