Quick Summary

How Thrivepix collects, uses, and protects your personal information. We respect your privacy, never sell your data, and comply with GDPR and privacy regulations.

What You'll Learn

• What data we collect
• How we use your information
• Third-party services we use
• Your privacy rights
• Data security measures
• GDPR compliance

Information We Collect

Account Information

When You Sign Up:

• Name
• Email address
• Company name (optional)
• Phone number (optional)
• Password (encrypted)

Billing Information

Payment Processing:

• Credit card information (via Stripe)
• Billing address
• Tax ID (if provided)
• Payment history

Note: We don't store full credit card numbers. Stripe handles payment processing securely.

Usage Data

Automatically Collected:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Time and date of visits
• Referring website
• Actions taken on platform

Project Data

Content You Provide:

• Request descriptions
• Files you upload
• Comments and messages
• Feedback and revisions
• Project information

Communications

When You Contact Us:

• Email correspondence
• Support tickets
• Chat messages
• Phone call records (if applicable)

How We Use Your Information

To Provide Service

Essential Uses:

• Create and manage your account
• Process your design requests
• Deliver completed work
• Communicate about projects
• Provide customer support
• Process payments
• Send service notifications

To Improve Service

Analytics and Improvement:

• Analyze usage patterns
• Improve platform features
• Fix bugs and issues
• Enhance user experience
• Develop new features
• Optimize performance

To Communicate

We May Send:

• Service updates
• Request status notifications
• Billing and payment confirmations
• Important account information
• Product updates (can opt out)
• Marketing emails (can opt out)

Legal and Security

When Required:

• Comply with legal obligations
• Enforce our terms
• Protect our rights
• Prevent fraud
• Ensure security

How We Share Your Information

We Never Sell Your Data

Our Promise:

• Never sell personal information
• Never rent contact lists
• Never share for marketing purposes
• Your data is yours

Service Providers

We Share With Trusted Partners:

• Payment Processing: Stripe (PCI compliant)
• Email Service: For transactional emails
• Cloud Hosting: Secure data storage
• Analytics: Usage analytics (anonymized)
• Support Tools: Customer service platform

All Partners:

• Sign confidentiality agreements
• Use data only for specified purposes
• Meet security standards
• GDPR compliant

Legal Requirements

We May Disclose If:

• Required by law
• Court order or subpoena
• Protect our rights
• Prevent fraud or crime
• Protect user safety

Business Transfers

In Event of:

• Merger or acquisition
• Sale of business
• Bankruptcy
• Your data may transfer to new owner
• You'll be notified

Third-Party Services

Services We Use

Payment Processing:

• Stripe: Payment processing
• PCI DSS compliant
• Secure card handling
• Privacy policy: stripe.com/privacy

Cloud Infrastructure:

• Secure cloud hosting
• Data encryption
• Regular backups
• 99.9% uptime

Email Services:

• Transactional emails
• Notification delivery
• Secure transmission

Analytics:

• Usage analytics (anonymized)
• Performance monitoring
• Error tracking

Third-Party Links

External Links:

• Platform may contain external links
• We're not responsible for their privacy practices
• Review their privacy policies
• Use at your own discretion

Your Privacy Rights

Access Your Data

You Can:

• Request copy of your data
• See what information we have
• Understand how it's used
• Export your data

How to Request:

• Email privacy@thrivepix.com
• Verify your identity
• Receive data within 30 days

Correct Your Data

You Can:

• Update account information
• Correct inaccuracies
• Change preferences

How to Update:

• Go to Settings in your account
• Update information directly
• Or contact support

Delete Your Data

Right to Erasure:

• Request account deletion
• Data permanently removed
• Subject to legal retention requirements

How to Delete:

• Cancel subscription
• Request account deletion
• Data deleted after 90 days
• Some data retained for legal/tax purposes

Data Portability

You Can:

• Export your data
• Receive in common format
• Transfer to another service

How to Export:

• Contact support@thrivepix.com
• Request data export
• Receive within 30 days

Opt-Out Rights

You Can Opt Out Of:

• Marketing emails (click unsubscribe)
• Product updates
• Non-essential communications

Cannot Opt Out Of:

• Service notifications
• Billing communications
• Security alerts
• Legal notices

Data Security

How We Protect Your Data

Technical Measures:

• SSL/TLS encryption
• Encrypted data storage
• Secure servers
• Firewall protection
• Regular security audits
• Intrusion detection

Access Controls:

• Limited employee access
• Role-based permissions
• Two-factor authentication
• Activity logging
• Regular access reviews

Operational Measures:

• Employee training
• Confidentiality agreements
• Security policies
• Incident response plan
• Regular backups

Your Responsibility

You Should:

• Use strong passwords
• Keep credentials confidential
• Log out on shared devices
• Report suspicious activity
• Keep software updated

Data Breaches

If Breach Occurs:

• Immediate investigation
• Affected users notified
• Authorities notified (if required)
• Steps to mitigate harm
• Transparency about incident

Data Retention

How Long We Keep Data

Active Accounts:

• Data retained while account active
• Available for your use
• Backed up regularly

Cancelled Accounts:

• Data retained for 90 days
• Can reactivate within 90 days
• After 90 days, permanently deleted

Legal Requirements:

• Billing records: 7 years
• Tax documents: As required by law
• Legal disputes: Until resolved

Deletion Process

When Deleting Data:

• Removed from active systems
• Deleted from backups
• Securely destroyed
• Cannot be recovered

Cookies and Tracking

Cookies We Use

Essential Cookies:

• Session management
• Authentication
• Security
• Cannot be disabled

Functional Cookies:

• Remember preferences
• Improve experience
• Can be disabled

Analytics Cookies:

• Usage statistics
• Performance monitoring
• Anonymized data
• Can be disabled

Managing Cookies

You Can:

• Disable cookies in browser
• Clear cookies anytime
• Use private browsing

Note: Disabling essential cookies may affect functionality.

Children's Privacy

Age Requirement:

• Service for 18+ or businesses
• Not directed at children
• Don't knowingly collect data from children under 13
• If we learn of child data, we delete it

International Data Transfers

Data Location:

• Data stored in [Country/Region]
• May be transferred internationally
• Adequate protections in place
• GDPR compliant transfers

EU Users:

• Standard contractual clauses
• Adequate safeguards
• GDPR rights apply

GDPR Compliance

For EU Users

Your GDPR Rights:

• Right to access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object
• Right to withdraw consent

Legal Basis for Processing

We Process Data Based On:

• Contract performance (provide service)
• Legitimate interests (improve service)
• Legal obligations (comply with law)
• Consent (marketing communications)

Data Protection Officer

Contact:

• Email: privacy@thrivepix.com
• Handles privacy inquiries
• Ensures GDPR compliance
• Responds to data requests

California Privacy Rights (CCPA)

For California Residents

Your CCPA Rights:

• Right to know what data collected
• Right to delete data
• Right to opt-out of sale (we don't sell)
• Right to non-discrimination

How to Exercise Rights:

• Email privacy@thrivepix.com
• Verify your identity
• Respond within 45 days

Changes to Privacy Policy

Updates

We May Update Policy:

• To reflect service changes
• For legal compliance
• To improve clarity

Notification:

• Email for material changes
• Posted on website
• Effective date specified
• Continued use = acceptance

Review Regularly

• Check for updates
• Understand how data used
• Contact us with questions

Contact Us

Privacy Questions

Contact:

• Email: privacy@thrivepix.com
• Subject: Privacy Inquiry
• Response within 30 days

Data Requests:

• Access, correction, deletion requests
• Email privacy@thrivepix.com
• Verify identity
• Processed within 30 days

General Support:

• Email: support@thrivepix.com

Common Questions

Q: Do you sell my data?
A: Never. We never sell, rent, or share your data for marketing purposes.

Q: How is my payment information protected?
A: Processed by Stripe (PCI compliant). We don't store full card numbers.

Q: Can I delete my account?
A: Yes, cancel subscription and request deletion. Data removed after 90 days.

Q: How do I opt out of marketing emails?
A: Click unsubscribe in any marketing email.

Q: Can I export my data?
A: Yes, contact support@thrivepix.com to request data export.

Q: Is my project data confidential?
A: Yes, completely confidential. Never shared without permission.

Q: Do you use cookies?
A: Yes, for essential functionality and analytics. Can manage in browser.

Q: Are you GDPR compliant?
A: Yes, fully GDPR compliant for EU users.

Q: Where is my data stored?
A: Secure cloud servers in [Country/Region] with encryption.

Q: How long do you keep my data?
A: While account active, plus 90 days after cancellation. Some records kept longer for legal reasons.

Last Updated: [Date]