Categories

White-Label for Agencies

Quick Summary

Complete guide for agencies using Thrivepix for client work. Learn how to leverage white-label service, maintain client relationships, and resell design services seamlessly.

What You'll Learn

  • How white-label service works
  • Using Thrivepix for client projects
  • Branding and presentation options
  • Client communication best practices
  • Reselling guidelines and pricing
  • Managing multiple clients

What is White-Label Service

Definition

White-Label Means:

  • We work invisibly under your brand
  • Your clients never know we exist
  • You present work as your own
  • We stay completely behind the scenes
  • You maintain client relationship

How It Works

The Process:

  1. You receive project from your client
  2. You submit request to Thrivepix
  3. We create the design work
  4. We deliver to you (unbranded)
  5. You add your branding
  6. You deliver to your client
  7. You get all the credit

Who Benefits

Perfect For:

  • Design agencies
  • Marketing agencies
  • Web development agencies
  • Freelance designers
  • Consultants
  • Digital agencies
  • Creative studios

Using Thrivepix for Client Work

Why Agencies Choose Thrivepix

Key Benefits:

  • Scale Without Hiring: Handle more clients without full-time staff
  • Manage Overflow: Handle busy periods without stress
  • Expand Services: Offer services you don't have in-house
  • Maintain Margins: Profitable pricing structure
  • Focus on Clients: Spend time on relationships, not production
  • Predictable Costs: Fixed monthly subscription
  • Quality Assurance: Professional quality work

Common Use Cases

Overflow Work:

  • Your team is at capacity
  • Seasonal busy periods
  • Large project influx
  • Keep clients happy without delays

Specialized Skills:

  • Skills you don't have in-house
  • Illustration or animation
  • Complex web design
  • Brand identity work

Cost Management:

  • Avoid hiring full-time staff
  • No employee overhead
  • Predictable monthly cost
  • Scale up or down easily

Service Expansion:

  • Offer new services
  • Test new offerings
  • Diversify revenue
  • Compete with larger agencies

Setting Up for Success

Initial Setup:

  1. Sign up for Thrivepix
  2. Choose appropriate plan
  3. Set up team members
  4. Establish workflow
  5. Create request templates
  6. Define quality standards

Branding and Presentation

Unbranded Deliverables

What You Receive:

  • Clean, unbranded files
  • No Thrivepix watermarks
  • No Thrivepix logos
  • No identifying marks
  • Ready for your branding

Adding Your Branding

You Can Add:

  • Your agency logo
  • Your branding elements
  • Your presentation templates
  • Your file naming conventions
  • Your delivery format

Presentation Tips:

  • Create branded presentation templates
  • Add your logo to mockups
  • Use your color scheme
  • Include your contact info
  • Professional packaging

File Delivery to Clients

Best Practices:

  • Organize files professionally
  • Use clear naming conventions
  • Include README or instructions
  • Provide multiple formats
  • Add your branding
  • Professional presentation

Client Communication

Maintaining Confidentiality

Critical Rules:

  • Never mention Thrivepix to clients
  • Present work as your own
  • Handle all client communication
  • You are the point of contact
  • We never contact your clients

Communication Flow

Proper Flow:

  1. Client to You: Client sends requirements
  2. You to Thrivepix: You submit request
  3. Thrivepix to You: We deliver work
  4. You to Client: You deliver to client

Never:

  • Direct client to Thrivepix contact
  • CC Thrivepix on client emails
  • Share Thrivepix login with clients
  • Mention Thrivepix in client meetings

Managing Client Expectations

Set Clear Expectations:

  • Realistic timelines (add buffer)
  • Revision policies
  • Communication schedule
  • Deliverable formats
  • Your availability

Timeline Management:

  • Know Thrivepix turnaround times
  • Add buffer for your review
  • Add buffer for client feedback
  • Communicate delays proactively

Handling Revisions

Revision Process:

  1. Client requests changes
  2. You consolidate feedback
  3. You submit revision to Thrivepix
  4. We make changes
  5. You review
  6. You deliver to client

Tips:

  • Consolidate all client feedback
  • Be specific in revision requests
  • Include annotations if helpful
  • Set revision limits with clients
  • Manage scope creep

Reselling Guidelines

Pricing Strategy

Pricing Models:

  • Markup Model: Cost + markup percentage
  • Value-Based: Price based on client value
  • Project-Based: Fixed price per project
  • Retainer: Monthly retainer for ongoing work

Example Pricing:

  • Your Thrivepix cost: $3,000/month
  • Your markup: 2-3x
  • Client pricing: $6,000-$9,000/month
  • Or: Project-based pricing

Factors to Consider:

  • Your market rates
  • Client budget
  • Project complexity
  • Your overhead costs
  • Desired profit margin
  • Competitive landscape

Service Packaging

Package Options:

  • Starter Package: 2-3 requests/month
  • Growth Package: 5-7 requests/month
  • Premium Package: Unlimited requests
  • Custom Package: Tailored to client needs

What to Include:

  • Number of requests or hours
  • Turnaround time commitment
  • Revision policy
  • Communication schedule
  • Deliverable formats
  • Support level

Contracts and Agreements

Your Client Contracts Should Include:

  • Scope of services
  • Pricing and payment terms
  • Timeline commitments
  • Revision policy
  • Intellectual property ownership
  • Confidentiality terms
  • Termination conditions

Important:

  • You contract with your client
  • We contract with you
  • Separate agreements
  • You're responsible to your clients

Managing Multiple Clients

Organization Systems

Best Practices:

  • Use clear naming conventions
  • Tag requests by client
  • Create client folders
  • Track deadlines carefully
  • Use project management tools
  • Document everything

Request Naming:

  • Include client name
  • Include project name
  • Include date or version
  • Example: "ClientA_Logo_v2_2024"

Priority Management

Managing Queue:

  • Submit requests in priority order
  • Communicate urgent deadlines
  • Plan ahead for busy periods
  • Build in buffer time
  • Don't over-promise

Team Collaboration

Add Team Members:

  • Account managers
  • Project managers
  • Designers (for review)
  • Assign appropriate permissions

Workflow:

  • Account manager submits requests
  • Project manager tracks progress
  • Designer reviews quality
  • Account manager delivers to client

Quality Control

Review Process

Before Delivering to Client:

  1. Review all deliverables
  2. Check against requirements
  3. Verify quality standards
  4. Test functionality (if applicable)
  5. Check file formats
  6. Add your branding
  7. Final quality check

Quality Standards

Establish Standards:

  • Design quality criteria
  • Technical requirements
  • File format specifications
  • Naming conventions
  • Documentation needs

Handling Quality Issues

If Work Doesn't Meet Standards:

  1. Request revisions from Thrivepix
  2. Be specific about issues
  3. Provide clear feedback
  4. Don't deliver to client until satisfied
  5. Escalate if needed

Financial Management

Cost Tracking

Track:

  • Thrivepix subscription cost
  • Cost per client project
  • Time spent managing
  • Profit margins
  • ROI per client

Profitability

Maximize Profitability:

  • Efficient request submission
  • Clear requirements (fewer revisions)
  • Batch similar requests
  • Use templates
  • Streamline workflow
  • Appropriate pricing

Scaling Considerations

As You Grow:

  • Upgrade Thrivepix plan if needed
  • Add team members
  • Systematize processes
  • Create templates and SOPs
  • Consider multiple subscriptions

Legal and Ethical Considerations

Transparency

With Clients:

  • You're not required to disclose outsourcing
  • Common industry practice
  • Focus on results and service
  • Maintain quality standards

Intellectual Property

Ownership Chain:

  • Thrivepix creates work
  • Ownership transfers to you
  • You transfer to your client
  • Clear ownership at each step

Confidentiality

Protecting Client Information:

  • Don't share client names with Thrivepix (unless necessary)
  • Use generic project names
  • Protect client confidential info
  • We maintain confidentiality
  • NDAs available if needed

Best Practices

Communication

With Thrivepix:

  • Clear, detailed requests
  • Provide all necessary assets
  • Respond promptly to questions
  • Consolidate feedback
  • Professional communication

With Clients:

  • Set clear expectations
  • Regular updates
  • Proactive communication
  • Manage scope carefully
  • Professional presentation

Workflow Optimization

Efficiency Tips:

  • Create request templates
  • Standardize file organization
  • Use project management tools
  • Batch similar requests
  • Document processes
  • Train team members

Client Relationships

Building Trust:

  • Consistent quality
  • Reliable timelines
  • Responsive communication
  • Professional service
  • Go above and beyond

Common Scenarios

Scenario 1: Client Asks Who Did the Work

Response:

  • "Our design team created this"
  • "We have talented designers on staff"
  • "Our team worked on this project"
  • Keep it vague and professional

Scenario 2: Client Wants to Meet Designer

Response:

  • "I'm your main point of contact"
  • "Our designers work behind the scenes"
  • "I coordinate all design work"
  • Redirect to yourself

Scenario 3: Rush Project

Approach:

  • Contact Thrivepix PM immediately
  • Explain urgency
  • May get priority (depends on plan)
  • Build in buffer time
  • Charge rush fee to client

Scenario 4: Client Not Satisfied

Process:

  • Gather specific feedback
  • Request revisions from Thrivepix
  • Unlimited revisions available
  • Work until client satisfied
  • Escalate if needed

Success Stories

Agency Growth

Typical Results:

  • 2-3x revenue increase
  • Handle 5-10 more clients
  • No additional staff needed
  • Improved profit margins
  • Better work-life balance

Service Expansion

New Offerings:

  • Add design services
  • Offer brand development
  • Provide ongoing design support
  • Compete with larger agencies

Common Questions

Q: Will my clients know about Thrivepix?
A: No, never. Complete white-label service. We never contact clients.

Q: Can I add my branding to deliverables?
A: Yes, all work delivered unbranded for you to brand as your own.

Q: How do I price services to my clients?
A: Typically 2-3x markup, or value-based pricing. Your choice.

Q: Can I resell to multiple clients?
A: Yes, use one subscription for multiple client projects.

Q: What if client asks who did the work?
A: Keep it vague: "Our design team" or "Our staff designers."

Q: Do I need to tell clients I outsource?
A: No, not required. Common industry practice.

Q: Can I use Thrivepix for client work?
A: Yes, that's exactly what white-label service is for.

Q: How do I handle client revisions?
A: Consolidate feedback and submit to Thrivepix. Unlimited revisions.

Q: Can I have multiple team members?
A: Yes, add unlimited team members at no extra cost.

Q: What if I need an NDA?
A: We sign NDAs. Contact support to arrange.

Getting Started

Quick Start Guide

  1. Sign up for appropriate plan
  2. Set up team members
  3. Create request templates
  4. Submit first client project
  5. Review and add your branding
  6. Deliver to client
  7. Collect payment and profit!

Resources

Need Help?

  • Contact your project manager
  • Email support@thrivepix.com
  • Review knowledge base
  • Schedule onboarding call

Conclusion

White-label service allows agencies to scale, expand services, and increase profitability without hiring. Focus on client relationships while we handle production. Your clients never know we exist, and you get all the credit.

Ready to start? Contact support@thrivepix.com for agency onboarding.