Quick Summary
Complete guide for agencies using Thrivepix for client work. Learn how to leverage white-label service, maintain client relationships, and resell design services seamlessly.
What You'll Learn
- How white-label service works
- Using Thrivepix for client projects
- Branding and presentation options
- Client communication best practices
- Reselling guidelines and pricing
- Managing multiple clients
What is White-Label Service
Definition
White-Label Means:
- We work invisibly under your brand
- Your clients never know we exist
- You present work as your own
- We stay completely behind the scenes
- You maintain client relationship
How It Works
The Process:
- You receive project from your client
- You submit request to Thrivepix
- We create the design work
- We deliver to you (unbranded)
- You add your branding
- You deliver to your client
- You get all the credit
Who Benefits
Perfect For:
- Design agencies
- Marketing agencies
- Web development agencies
- Freelance designers
- Consultants
- Digital agencies
- Creative studios
Using Thrivepix for Client Work
Why Agencies Choose Thrivepix
Key Benefits:
- Scale Without Hiring: Handle more clients without full-time staff
- Manage Overflow: Handle busy periods without stress
- Expand Services: Offer services you don't have in-house
- Maintain Margins: Profitable pricing structure
- Focus on Clients: Spend time on relationships, not production
- Predictable Costs: Fixed monthly subscription
- Quality Assurance: Professional quality work
Common Use Cases
Overflow Work:
- Your team is at capacity
- Seasonal busy periods
- Large project influx
- Keep clients happy without delays
Specialized Skills:
- Skills you don't have in-house
- Illustration or animation
- Complex web design
- Brand identity work
Cost Management:
- Avoid hiring full-time staff
- No employee overhead
- Predictable monthly cost
- Scale up or down easily
Service Expansion:
- Offer new services
- Test new offerings
- Diversify revenue
- Compete with larger agencies
Setting Up for Success
Initial Setup:
- Sign up for Thrivepix
- Choose appropriate plan
- Set up team members
- Establish workflow
- Create request templates
- Define quality standards
Branding and Presentation
Unbranded Deliverables
What You Receive:
- Clean, unbranded files
- No Thrivepix watermarks
- No Thrivepix logos
- No identifying marks
- Ready for your branding
Adding Your Branding
You Can Add:
- Your agency logo
- Your branding elements
- Your presentation templates
- Your file naming conventions
- Your delivery format
Presentation Tips:
- Create branded presentation templates
- Add your logo to mockups
- Use your color scheme
- Include your contact info
- Professional packaging
File Delivery to Clients
Best Practices:
- Organize files professionally
- Use clear naming conventions
- Include README or instructions
- Provide multiple formats
- Add your branding
- Professional presentation
Client Communication
Maintaining Confidentiality
Critical Rules:
- Never mention Thrivepix to clients
- Present work as your own
- Handle all client communication
- You are the point of contact
- We never contact your clients
Communication Flow
Proper Flow:
- Client to You: Client sends requirements
- You to Thrivepix: You submit request
- Thrivepix to You: We deliver work
- You to Client: You deliver to client
Never:
- Direct client to Thrivepix contact
- CC Thrivepix on client emails
- Share Thrivepix login with clients
- Mention Thrivepix in client meetings
Managing Client Expectations
Set Clear Expectations:
- Realistic timelines (add buffer)
- Revision policies
- Communication schedule
- Deliverable formats
- Your availability
Timeline Management:
- Know Thrivepix turnaround times
- Add buffer for your review
- Add buffer for client feedback
- Communicate delays proactively
Handling Revisions
Revision Process:
- Client requests changes
- You consolidate feedback
- You submit revision to Thrivepix
- We make changes
- You review
- You deliver to client
Tips:
- Consolidate all client feedback
- Be specific in revision requests
- Include annotations if helpful
- Set revision limits with clients
- Manage scope creep
Reselling Guidelines
Pricing Strategy
Pricing Models:
- Markup Model: Cost + markup percentage
- Value-Based: Price based on client value
- Project-Based: Fixed price per project
- Retainer: Monthly retainer for ongoing work
Example Pricing:
- Your Thrivepix cost: $3,000/month
- Your markup: 2-3x
- Client pricing: $6,000-$9,000/month
- Or: Project-based pricing
Factors to Consider:
- Your market rates
- Client budget
- Project complexity
- Your overhead costs
- Desired profit margin
- Competitive landscape
Service Packaging
Package Options:
- Starter Package: 2-3 requests/month
- Growth Package: 5-7 requests/month
- Premium Package: Unlimited requests
- Custom Package: Tailored to client needs
What to Include:
- Number of requests or hours
- Turnaround time commitment
- Revision policy
- Communication schedule
- Deliverable formats
- Support level
Contracts and Agreements
Your Client Contracts Should Include:
- Scope of services
- Pricing and payment terms
- Timeline commitments
- Revision policy
- Intellectual property ownership
- Confidentiality terms
- Termination conditions
Important:
- You contract with your client
- We contract with you
- Separate agreements
- You're responsible to your clients
Managing Multiple Clients
Organization Systems
Best Practices:
- Use clear naming conventions
- Tag requests by client
- Create client folders
- Track deadlines carefully
- Use project management tools
- Document everything
Request Naming:
- Include client name
- Include project name
- Include date or version
- Example: "ClientA_Logo_v2_2024"
Priority Management
Managing Queue:
- Submit requests in priority order
- Communicate urgent deadlines
- Plan ahead for busy periods
- Build in buffer time
- Don't over-promise
Team Collaboration
Add Team Members:
- Account managers
- Project managers
- Designers (for review)
- Assign appropriate permissions
Workflow:
- Account manager submits requests
- Project manager tracks progress
- Designer reviews quality
- Account manager delivers to client
Quality Control
Review Process
Before Delivering to Client:
- Review all deliverables
- Check against requirements
- Verify quality standards
- Test functionality (if applicable)
- Check file formats
- Add your branding
- Final quality check
Quality Standards
Establish Standards:
- Design quality criteria
- Technical requirements
- File format specifications
- Naming conventions
- Documentation needs
Handling Quality Issues
If Work Doesn't Meet Standards:
- Request revisions from Thrivepix
- Be specific about issues
- Provide clear feedback
- Don't deliver to client until satisfied
- Escalate if needed
Financial Management
Cost Tracking
Track:
- Thrivepix subscription cost
- Cost per client project
- Time spent managing
- Profit margins
- ROI per client
Profitability
Maximize Profitability:
- Efficient request submission
- Clear requirements (fewer revisions)
- Batch similar requests
- Use templates
- Streamline workflow
- Appropriate pricing
Scaling Considerations
As You Grow:
- Upgrade Thrivepix plan if needed
- Add team members
- Systematize processes
- Create templates and SOPs
- Consider multiple subscriptions
Legal and Ethical Considerations
Transparency
With Clients:
- You're not required to disclose outsourcing
- Common industry practice
- Focus on results and service
- Maintain quality standards
Intellectual Property
Ownership Chain:
- Thrivepix creates work
- Ownership transfers to you
- You transfer to your client
- Clear ownership at each step
Confidentiality
Protecting Client Information:
- Don't share client names with Thrivepix (unless necessary)
- Use generic project names
- Protect client confidential info
- We maintain confidentiality
- NDAs available if needed
Best Practices
Communication
With Thrivepix:
- Clear, detailed requests
- Provide all necessary assets
- Respond promptly to questions
- Consolidate feedback
- Professional communication
With Clients:
- Set clear expectations
- Regular updates
- Proactive communication
- Manage scope carefully
- Professional presentation
Workflow Optimization
Efficiency Tips:
- Create request templates
- Standardize file organization
- Use project management tools
- Batch similar requests
- Document processes
- Train team members
Client Relationships
Building Trust:
- Consistent quality
- Reliable timelines
- Responsive communication
- Professional service
- Go above and beyond
Common Scenarios
Scenario 1: Client Asks Who Did the Work
Response:
- "Our design team created this"
- "We have talented designers on staff"
- "Our team worked on this project"
- Keep it vague and professional
Scenario 2: Client Wants to Meet Designer
Response:
- "I'm your main point of contact"
- "Our designers work behind the scenes"
- "I coordinate all design work"
- Redirect to yourself
Scenario 3: Rush Project
Approach:
- Contact Thrivepix PM immediately
- Explain urgency
- May get priority (depends on plan)
- Build in buffer time
- Charge rush fee to client
Scenario 4: Client Not Satisfied
Process:
- Gather specific feedback
- Request revisions from Thrivepix
- Unlimited revisions available
- Work until client satisfied
- Escalate if needed
Success Stories
Agency Growth
Typical Results:
- 2-3x revenue increase
- Handle 5-10 more clients
- No additional staff needed
- Improved profit margins
- Better work-life balance
Service Expansion
New Offerings:
- Add design services
- Offer brand development
- Provide ongoing design support
- Compete with larger agencies
Common Questions
Q: Will my clients know about Thrivepix?
A: No, never. Complete white-label service. We never contact clients.
Q: Can I add my branding to deliverables?
A: Yes, all work delivered unbranded for you to brand as your own.
Q: How do I price services to my clients?
A: Typically 2-3x markup, or value-based pricing. Your choice.
Q: Can I resell to multiple clients?
A: Yes, use one subscription for multiple client projects.
Q: What if client asks who did the work?
A: Keep it vague: "Our design team" or "Our staff designers."
Q: Do I need to tell clients I outsource?
A: No, not required. Common industry practice.
Q: Can I use Thrivepix for client work?
A: Yes, that's exactly what white-label service is for.
Q: How do I handle client revisions?
A: Consolidate feedback and submit to Thrivepix. Unlimited revisions.
Q: Can I have multiple team members?
A: Yes, add unlimited team members at no extra cost.
Q: What if I need an NDA?
A: We sign NDAs. Contact support to arrange.
Getting Started
Quick Start Guide
- Sign up for appropriate plan
- Set up team members
- Create request templates
- Submit first client project
- Review and add your branding
- Deliver to client
- Collect payment and profit!
Resources
Need Help?
- Contact your project manager
- Email support@thrivepix.com
- Review knowledge base
- Schedule onboarding call
Conclusion
White-label service allows agencies to scale, expand services, and increase profitability without hiring. Focus on client relationships while we handle production. Your clients never know we exist, and you get all the credit.
Ready to start? Contact support@thrivepix.com for agency onboarding.